Sarasota Reservationist
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Job Location:
Sarasota, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
This position is full-time and 100% in office at our MTM Transit Facility in Sarasota FL.
A flexible schedule for both mornings and evenings are required. A qualified candidate must be able to work weekends as well.
Pay Rate: $19.00
Why make the move to MTM Transit
- Affordable benefits including Medical Dental and Vision
- Paid Training & Overtime
- Paid Holidays & Paid Time Off (PTO)
- Maternity/Paternity Leave
- Safety Bonus
- 401(k) matching up to 5%
- Tuition Reimbursement
- Internal career growth opportunities
What youll need:
Experience Education & Certifications:
High school diploma or G.E.D. equivalent
Ability to type 30 wpm or greater
Previous data entry 10-key experience preferred
Must possess a valid drivers license
Skills:
- Exemplary verbal and written communication
- Excellent organizational and multi-tasking skills
- Ability to make solid judgment decisions
- Ability to acquire and maintain in-depth knowledge of department processes policies and procedures
- Skills in the use of computers including Microsoft Word Excel and other Microsoft applications
- Ability to maintain high level of confidentiality
- Regular attendance is required
What Youll Do:
- Answer incoming ACD calls for customers passengers vendors and clients
- Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
- Utilize correct coding and documentation procedures
- Report issues unusual trip circumstances and efficiency of vendor operations to team lead for prompt resolution
- Acquire and maintain in-depth knowledge of and adhere to established protocols and procedures
- Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
- Demonstrate sincere personal commitment to promptness reliability and quality work
- Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
Equal Opportunity Employer:MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you need an accommodation please contact MTMs People & Culture.
#MTMTRANSIT
Key Skills
- OpenTable
- Multi-line Phone Systems
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Paratransit
- POS
- Host/Hostess Experience
- Office Experience
- Filing
- Phone Etiquette
About Company
Moment To Moment (MTM) Group, is a full service marketing and media agency (including social media, experiential and events) that specializes in fostering emotional connections between client offerings and consumer passions.
