Solutions Engineer | Singapore | Remote | Expressions Of Interest

Singapore - Singapore

Monthly Salary: $ 193000 - 245000

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Grafana Labs is a remote-first open-source powerhouse. There are more than 20M users of Grafana the open source visualization tool around the globe monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3000 companies -- including Bloomberg JPMorgan Chase and eBay -- manage their observability strategies with the Grafana LGTM Stack which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack both featuring scalable metrics (Grafana Mimir) logs (Grafana Loki) and traces (Grafana Tempo).

Were scaling fast and staying true to what makes us different: an open-source legacy a global collaborative culture and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency autonomy and trust fuel everything we do.

You may not meet every requirement and thats okay. If this role excites you wed love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Our Commercial Solutions Engineering team are our in-house customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos hands-on enablement presentations technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

What Youll Be Doing

Joining a high growth team working together to solve technical and customer problems the right way
Partner with our Sales team to articulate the overall Grafana value proposition vision and strategy to customers
Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge technical skill and credibility
Deliver product and technical presentations to potential and existing customers
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Drive product conversations based on need and problems learned during customer interactions
Work with the team to enhance documentation write blog posts record videos contribute knowledge base articles and create other public and internal enablement material

What Makes you a Great Fit:

We are not necessarily looking for people with previous solutions/sales engineering experience! We are building a team with diverse experiences and backgrounds so if you are up for a challenge and looking to make a pivot in your career wed love to hear from you!
Your job duties will be varied and complex and will require strong judgment collaboration and leadership
We are a remote-first company so you would need to learn to work and collaborate with an international team
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experiencewe are excited to see what unique experiences and skill sets you bring to the table!
You are self-motivated initiative creative and maybe youve already done a brave thing or two in your life!
Familiarity and hands on experience with OSS project & SRE / Devops practices
Professional fluency in Thai and English
Must be located in Singapore
Must have Permanent Residency or Citizenship.

Bonus Points For:

Experience with Open Source technologies or in the Metrics/Monitoring space is an advantage
Experience with sales methodologies like MEDD(P)ICC is a plus!

In Singapore the OTE compensation range for this role is $193000 -$245000 SGD. Actual compensation may vary based on level experience and skillset as assessed in the interview process. Benefits include equity bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range & benefits at the beginning of the process.

Why Youll Thrive at Grafana Labs:

100% Remote Global Culture -As a remote-only company we bring together talent from around the world united by a culture of collaboration and shared purpose.
Scaling Organization Tackle meaningful work in a high-growth ever-evolving environment.
Transparent Communication Expect open decision-making and regular company-wide updates.
Innovation-Driven Autonomy and support to ship great work and try new things.
Open Source Roots Built on community-driven values that shape how we work.
Empowered Teams High trust low ego culture that values outcomes over optics.
Career Growth Pathways Defined opportunities to grow and develop your career.
Approachable Leadership Transparent execs who are involved visible and human.
Passionate People Join a team of smart supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new Grafanistas to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit train compensate and promote regardless of race religion color national origin gender disability age veteran status and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and were working hard to make sure thats the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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