Client Security Officer Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities develop secure systems and provide proactive solutions to safeguard sensitive data.The Client Security Officer (CSO) acts as a trusted advisor ensuring clients security posture aligns with evolving threats regulatory requirements and business priorities. The role combines consulting experience technical oversight and client relationship management to deliver high-value security outcomes.
The CSO Manager role is focused on cybersecurity strategy and implementation with strong expertise in Managed Security Services Provider (MSSP) models.
Meaningful work youll be part of
As a Client Security Officer Manager youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Assess client environmentsidentifygaps and recommend improvements to strengthen defenses and align with cybersecurity best practices
Oversee all stages of engagementonboarding delivery operations and offboardingensuring structured reporting and stakeholder alignment.
Monitor service quality through SLA tracking health checks and remediation efforts;maintainrisk registers for MDR and CaaS services.
Respond to inquiries manage escalations and ensure consistentdeliveryquality across assigned accounts.
Drive initiatives to enhance investigation depth incident response timeliness and communication protocols.
Coordinate inputs from functional technical and product teams; ensure deliverables meet scope and client expectations.
Lead end-to-end proposal development for strategic growth and high-quality submissions.
Regularly review deliverables to ensure they meet scope requirements and client expectations.
Maintain and update action logs for findings requiring client input or internal remediation.
Conduct periodic client environment health checks toidentifytechnical procedural or engagement-level gaps.
Ensure consistent delivery quality acrossassigned clientsby implementing structured reviews aligning with client expectations and driving continuous improvement initiatives. This includes oversight of investigation depth incident response timeliness escalation protocols and communication practices to enhance service confidence and operational outcomes.
Manage client feedback and escalation processes working with delivery teams and leadership to resolve issues expediently and transparently.
Coordinate inputs from functional technical and product teams.
Ensure quality delivery as per the client success playbooks templatestoolingand Statement of Work.
Experiences and skills youll use to solve
Bachelors or masters degree in computer science Information Security or a related field.
Minimum of10years of relevant experience in cybersecurity with a focus on management consulting withextensive client management experience.
Strong understanding of MSSP delivery models and managed detection/response services.
Proven experience managing diverse clients including Quebec-based organizations and navigating bilingual environments.
Strong communicationand presentation skills with the ability to articulate complex technical concepts to non-technical stakeholders.
Exceptional communication and presentation skills for both technical and executive audiences.
Ability to articulate complex security concepts in business terms.
Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements.
PwC Canadaiscommitted to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
Thisposition ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $112400 - $162400.The posted salary rangerepresentsthe expected hiring range for PwC locations in major citycentres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary isdeterminedby your skills experiencequalificationsand work location.In addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.
Whyyoulllove PwC
Wereinspiring and empowering our people to change the world. Powered by the latest technologyyoullbe a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life.Learn more aboutourApplication Process andTotal Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Azure Data Factory Coaching and Feedback Communication Creativity Cybersecurity Cybersecurity Framework Cybersecurity Policy Cybersecurity Requirements Cybersecurity Strategy Embracing Change Emotional Regulation Empathy Encryption Technologies Inclusion Intellectual Curiosity Learning Agility Managed Services Optimism Privacy Compliance Professional Courage 13 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:Manager
Key Skills
- CCTV
- Customer Service
- Communication skills
- Computer Skills
- ICD Coding
- Military Experience
- Law Enforcement
- NIST Standards
- Security
- DoD Experience
- RMF
- Writing Skills
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
