Spare Customer Service Sales Agent

POSITION: Spare Customer Service Sales Agent
REPORTS TO: Supervisor Customer Service
DEPARTMENT: Passenger Services
LOCATION: Moosonee
REFERENCE:
RATE OF PAY: $28.9571- $32.1745/ hour (Increases set out as per the collective
agreement. Full rate effective after 1 year of service)

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1100 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:
The Spare Customer Service Sales Agent (CSSA) is responsible for delivering exceptional customer service in person and over the phone providing accurate and timely information regarding Ontario Northlands bus and train services. This role functions on a flexible as-needed basis covering scheduled shifts during vacations sick leave and peak periods as well as occasional on-call assignments. Hours are variable and not guaranteed requiring adaptability and readiness to support operational needs. The role will be required to fill vacancies at Moosonee Station only.

MAJOR DUTIES/ RESPONSIBILITIES:
Sells ONTC bus/train and interline tickets
Provides fare and schedule information for all services to the general public
Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
Performs daily audit functions in order to reconcile paperwork and daily sales
Responds to incoming customer enquiries via email phone or other correspondence
Responds to customer concerns and complaints
8-hour shifts with the availability to work within a 24 hour/7-day operation

REQUIREMENTS:
Secondary School Diploma or General Educational Development (GED)
Excellent customer service skills and have experience in providing customer service in a fast-paced environment
Strong computer skills and experience using Windows based applications
Excellent oral and written communication skills
Project a positive and helpful image at all times
Previous experience dealing with cash and reconciliation for multiple transactions
Must have the flexibility necessary to adapt to changing schedules
Preference will be given to qualified applicants who are fluent in both official languages (English and French)
Committed to Company Health and Safety

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.

CLOSING DATE: December 15 2025 at 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.