Business Support (Office Specialist 2)

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Opportunity awaits!

Seeking a fulfilling administrative position that allows you to make a difference Step into the role of Office Specialist 2 at our Child Welfare agency where your commitment to excellence will directly enhance the well-being of our community!

We are currently seeking a Business Support to join our Child Welfare team based in our Gresham office assisting Oregonians in-person.

Summary of Duties

As a Business Support (Office Specialist 2) you will:

• Provide administrative and records support by managing front lobby operations answering phone calls responding to inquiries and clearly communicating agency rules and policies.

• Issue and track vouchers transportation passes and parent mileage reimbursements accurately logging all transactions in TRACS and OR-Kids systems.

• Support protective services staff by entering case data and documentation into the OR-Kids database.

• Request and gather relevant records including police reports out-of-state histories court documents and physical or mental health records as needed.

• Coordinate the scheduling and rescheduling of client visits for the branch office ensuring accuracy and timeliness.

• Assist with researching and verifying parent information and handle related calls mail and documentation.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding word processing or other experience generating documents; OR

• An associate degree in any field;OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Proven experience performing detail-oriented work.

• Experience demonstrating problem-solving and critical thinking skills.

• Experienced and skilled in managing multiple priorities while meeting competing deadlines effectively.

• Demonstrated proficiency in using computer systems and Microsoft Office applications including Word Outlook and Excel.

• Experience being self-motivated and organized with the ability to manage time efficiently take initiative and proactively assist others.

• Demonstrated ability to adapt communication styles to effectively engage diverse audiences clearly explain complex rules regulations and procedures.

Working Conditions

• Position works in the office daily assisting Oregonians.

• Work Locations: Offices and community sites.

• Travel: Occasional travel for meetings trainings and other case related activities. This includes required occasional overnight travel.

• Hours: Regular work week with fluctuating hours; occasional overtime may be needed including evenings and weekends.

• Physical Requirements: Frequent physical activity including lifting up to 50 pounds and assisting children with car seats.

• This role involves handling sensitive topics related to trauma abuse and crises requiring a trauma-informed approach that is essential to ensure a safe environment.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. Please include the REQ# when corresponding.

• Email:

• Phone (call or text):

Come for a job. Stay for a career. Make a difference... for a lifetime!