BCAT Correspondence Assistant
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Step into a role that makes a real difference. As part of the Bus Concessions and Active Travel Directorate (BCAT) youll join a dedicated Business & Operations Team of around 30 professionals working behind the scenes to keep Scotland moving.
Youll manage high-volume correspondence support the delivery of Scotlands flagship concessionary travel schemes and help millions of people access free and sustainable transport. From handling enquiries and fraud checks to coordinating operational tasks and ensuring compliance your work will be vital to the success of our national travel programs.
This is a fantastic opportunity to growwhile the role currently has no direct reports we are looking to recruit a B1 grade team member to further enhance the team. If you thrive in a fast-paced environment and want to play a key part in shaping smarter travel solutions wed love to hear from you.
- Responsible for drafting timely correspondence of mailbox enquiries managing the mailbox and providing resilience for other enquiry types (e.g. MiCase PQs FOIs etc.) ensuring these are dealt with in accordance with SG guidelines and filed appropriately.
- Process the physical returned cards including identifying cards of fraudulent use and providing detail to the Product Data and Analysis team for further analysis.
- Provide monthly reports on volume and types of enquiry highlighting trends and issues that will provide insights for future planning.
- Actively support comprehensive staff induction process for the Unit and managing requests for hardware and software to ensure business continuity.
Responsibilities
Data and Insight - Awareness.
You can find out more about the skills required here: ODP Competency Framework or below:
Aware of organisational and legal protocols for managing information: Data Protection Act Declaration of Confidentiality Official Secrets Act Freedom of Information Act Electronic Media Policy.
- Aware of procedures for managing customer information and data - including how to collect retrieve supply retain record and dispose.
- Identify the actions to take if gaps errors or irregularities in information and data management occur.
- Managing a Quality Service - Level 2
- Working Together - Level 2
- Communicating and Influencing - Level 2
- Delivering at Pace - Level 2
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Qualifications
Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment.
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role including Flexi-leave.
You are expected to be office based twice per week pro rata.
Key Skills
- Fashion Retail
- Engineering
- IFRS
- Axapta
- Computing
