Transfer Agent Specialist
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Job Location:
Westlake, OH - USA
Monthly Salary:
$ 55000 - 105000
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Specialist - TA Operations
Jersey City NJ Westlake TX Smithfield RI
The Role:
Fidelity Stock Transfer is looking for a Specialist to be part of a team leading our next-generation transfer agent your capacity you will help foster productive customer interactions and help solve our customers business challenges while pairing with our new technology and our passion for excellent customer service.
As a transfer agent specialist you will be part of a cross-functional team helping to map out existing operational processes articulate customer pain points identify best practices and together imagine new ways to manage registered securities.
Responsibilities include:
- Review and process customer transactions and account inquiries including but not limited to escalations
- Comply with all policies and procedures related to all aspects of TA Operations
- Ensure quality standards are enforced met and compliant with regulatory mandates
- Ensure all key daily duties are performed timely and accurately
- Collaborate with aligning business partners to develop and create written procedures
- Ensure all procedures are updated to mitigate process risks
- Demonstrate a collaborative mindset aligned with process improvement efficiencies and risk mitigation
- Participate in architectural system design with product technical and operations teams to ensure proper system build satisfying TA needs as we scale our business
- Support business initiatives and special projects
- Cross train as needed
- Other duties as assigned by management
The Expertise and Skills You Bring
- College Degree required and/or 3-5 years experience in Financial Service or Transfer Agent Operations
- Knowledge of transfer agent operational processes and SEC regulations
- Proficient in Microsoft office Word Excel and other basic knowledge of other products within suite
- Effective written verbal and listening skills
- Strong problem solving and decision-making skills
- You are highly motivated learn quickly and perform well under pressure and in a fast-paced environment
- You can demonstrate strong communication skills and are client focused
- Effective problem solvingand Decision making
- Risk mitigation through policy and procedural understanding
- You can multitask and prioritize requests and deliver timely and accurate solutions to clients and shareholders
- Building and managing relationships with clients and internal business partners is a priority for you
- You can thrive in a team environment and demonstrate a willingness to assist other team members
- You bring intellectual curiosity and are committed to continuous learning and personal development
- Actively participate in new assignments projects and activities within the role in the Fidelity community is something you strive for
Note: Fidelity is not providing immigration sponsorship for this position
The Team
We are Fidelity Labs Fidelity Investments in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers businesses and financial institutions we serve.
Fidelity Labs is a dynamic workplace that combines the best parts of startup life building from scratch adapting quickly and moon-shot ambitionwith the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas quickly test them with customers and scale the most promising concepts within an existing business unit or as a new venture. Learn more at .
The base salary range for this position is $ USD per year.Placement in the range will vary based on job responsibilities and scope geographic location candidates relevant experience and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements the offer package may also include bonus or other variable compensation.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid requiring associates to work onsite every other week (all business days M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:
Category:
Brokerage OperationsRequired Experience:
IC
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
The benefits you provide are about more than your workplace. They’re about life. Together, let’s create a program that meets the changing needs of your employees and your business.
