Customer Success Associate

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Pay Range: $65K-$80K per year
• Benefits: PTO 401(k) and 401(k) matching Health Dental and Vision insurance
• Advancement Opportunities: Leadership Development track with potential to move up the organization in 6-12 months
• Job Type: Full-time
• Typical Work Hours: Mon-Thu: 11am-7pm Sat: 9am-4pm (Must be available for all hours).

• Enrollment & Customer Service:
  • Handle enrollment calls schedule visits conduct math assessments and guide new families through the enrollment and onboarding processes
  • Ensure customer satisfaction (both parents and students) in areas such as student progressattitude and engagement through all communication channels

• Administrative Leadership:
  • Oversee daily operations ensuring efficiency and administer assessments to identify learning gaps and create personalized learning plans
  • Manage student curriculum update progress in the center system and work with management on ensuring efficiency in center operation
    
    
• Training & Development:
  • Manage instructional staff provide coaching and help improve team performance
  • Assume the roles for Instructor and Lead Instructor duties as needed and manage all related tasks
    
    

• Passion for helping others and a genuine curiosity about people (both children and adults)
• Growth mentality and open to constructive feedback
• Ability to adapt quickly to a fast-paced environment
• Excellent communication(both written and oral) interpersonal skills and teamwork
• Ability to work well with diverse groups of people
• Strong problem-solving abilities reliability and efficiency
• Prior experience in office management and multi-tasking experience is a huge plus
• Organized proactive and detail-oriented
• Excellent time management and prioritization skill

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing LLC (Mathnasium). Franchisees are independent business people and not employed by Mathnasium. Thus each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center the franchisee will be your employer not Mathnasium.