Program Specialist TGI

Position: Program Specialist - TGI Services
Department: Community Programs
Reports to: Program Manager Trans Wellness Center
Compensation:$21.00-$26.39 per hour plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am
Schedule: Monday-Friday 10am-7pm
Status: 100% Full-Time Non-Exempt Union
Probation: 90 days
Location:Trans Wellness Center (TWC) & Trans*Lounge
Benefits: Medical Dental Vision Life Insurance Long-Term Disability Employee Assistance Program and 403(b) Retirement Plan

DEPARTMENT SUMMARY:The Los Angeles LGBT Center operates a comprehensive suite of clinical and social programs throughout Los Angeles. The Community Programs Department is dedicated to serving Black Latinx and TGI (Transgender Gender Non-Conforming and Intersex) communities through targeted social programming and collaborative partnerships with our clinic staff to connect clients with essential healthcare services. The Community Programs team includes the Trans Wellness Center Mi Centro Center South Trans*Lounge and the Outreach Team.

JOB SUMMARY:The Program Specialist - TGI services is a client-facing role that will primarily serve TWC and Trans* Lounge by providing warm affirming interactions serving as a primary point of contact for clients seeking services and ensuring seamless access to TGI services and other relevant Center-wide resources. This position is essential to the daily operations of Trans Wellness Center and Trans Lounge and supports program operations outreach and engagement efforts evening virtual groups facilitation volunteer coordination materials development and administrative needs.

This role serves as an ambassador for the Centers commitment to dignity respect and affirming care while ensuring transgender gender non-conforming and intersex clients receive timely culturally responsive services that support their health and wellbeing. This position requires exceptional interpersonal skills cultural humility and the ability to create welcoming supportive environments that honor each clients unique identity and experiences.

ESSENTIAL FUNCTIONS

Client Services

Oversee drop-in space and utilize medical check-in display to engage with clients and provide navigation services as needed.

Process incoming client referrals either from outside entities and partner organizations or internally via the Cross Departmental Referral Form. Process outgoing client referrals using the Cross Departmental Referral form for internal referrals or by connecting with designated contacts from outside partner agencies

Provide warm affirming support in person and through prompt responses to emails and phone calls from clients seeking service

Process and coordinate distribution of tucking garment and binder requests for Trans* Lounge

Program Operations

Operate clothing closet on Wednesdays and Fridays including client communication flow management and organization

Direct and coordinate donation intake storage and distribution

Support with social groups (i.e. Black Trans Fam and Rayos de Esperanza) by co-facilitating drafting agendas brainstorming group topics handling reminder calls etc.

Support with planning and day-of operations of Trans Pride LA Festival

Provide support for Trans Lounge assisting with facilitation of monthly virtual groups and promoting classes

Follow security procedures in accordance with organizational approaches to conflict resolution deescalation with respect to organizational approaches process safety equipment and facility access

Community Engagement & Outreach

Promote and conduct outreach for the Trans Wellness Center and Trans Lounge at external LGBTQ community events

Assist with planning and execution of outreach efforts with partner organizations across greater Los Angeles/Southern California area

Develop and maintain working relationships with community partners

Conduct outreach via social networking sites within guidelines provided by our MarCom and Creative teams.

Assist with in-person social events for TWC and Trans* Lounge including setup breakdown and on-site coordination

Volunteer Coordination & Materials Development

Support administrative responsibilities for interns and volunteers including training orientations and timesheet submission

Maintain accurate volunteer files and assist in recruitment efforts

Assist in development production and revision of programmatic educational and outreach materials

Support marketing of programmatic and outreach efforts

Support with scheduling and coordinating availability with Trans* Lounge instructors

Administrative Support

Assist with survey data analysis and incorporate findings in program materials

Prepare assigned portions of monthly and quarterly reports as required by funders and supervisors

Participate in all staff meetings and required training events

Provide general administrative support to TWC programs and other duties as assigned

QUALIFICATIONS

Minimum 2 years experience in outreach community organizing or project management or equivalent education/certification

In-depth knowledge of and experience working with LGBTQ communities particularly transgender and gender non-conforming populations

Experience working with family/domestic violence or LGBT crime victim populations preferred

Successful completion or willingness to complete a certification course that satisfies requirements of California Evidence Code 1037.1 a plus

Knowledge of general mental health factors impacting victims of crime

AHA CPR certification

Ability to follow a work plan

Proficiency with word processing spreadsheets and database operations

Demonstrated ability to create visually appealing outreach materials and public presence of the program

Demonstrated ability to provide culturally competent services to TGI people people living with HIV people with substance use challenges people who are victims of crime and communities of color

Bilingual skills a plus (English/Spanish fluency preferred)

Access to reliable transportation and the ability to be insured

Availability to work a flexible schedule including some evenings and weekends

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry religious creed national origin sex sexual orientation gender identity gender expression medical/physical/mental condition pregnancy/childbirth and related medical condition age marital status or veteran status.

The Center requires that all staff working in Health Services clinical site locations receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Centers clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so.