Production Support Associate

About Integrated Specialty Coverages

Integrated Specialty Coverages LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms Onex Partners and led by a forward-thinking management team ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and Main Street USA we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this were building a digitally focused team that deeply understands the intersection between user experience data and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Production Support Associate at Integrated Specialty Coverages LLC reports to the Director of Operations and is responsible for identifying opportunities for improvements to operational efficiency along with organizing planning implementing and evaluating corresponding companywide business initiatives.

Candidates considered for this role must be willing to work out of our Carlsbad CA office.

Position Responsibilities

• Provide high level production level support to our platform business units.
• Track and manage production level tasks for development support issues using tools such as Jira.
• Make recommendations for business performance improvement.
• Maintain company databases such as AMS360 and OnlineMGA.
• Assist in the creation and maintenance of departmental documentation of processes procedures and standards. This documentation serves as a reference for employees and helps ensure consistency in operations.
• Train new employees ensuring they understand the operational processes and standards. Provide ongoing training to existing staff as processes evolve.

Minimum Qualifications

• High School Diploma or general education degree (GED)
• 2 years experience in a professional business environment in a similar role
• Proven track record in delivering the highest levels of customer care and leadership
• Experience with phone system management and call routing preferred
• Strong oral and written communication skills
• Exceptional phone communication skills with customers
• Willing to work in our Carlsbad CA office

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical dental vision
• Life/AD&D Insurance
• Confidential Employee Assistance Program
• Health Savings Account includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident critical illness hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Addition Wealth Financial Wellness Program
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at or .

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically we focus on attracting developing and retaining the best talent for our business challenging our people demonstrating a can-do attitude and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender gender identity sexual orientation marital status medical condition genetic information mental or physical disability military or veteran status or any other characteristic protected by local state or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**