Employer Assistance Lead

DEPARTMENT: Employer Services

POSITION REPORT TO: Employer Assistance Manager

FLSA STATUS: Non-Exempt

DIRECT REPORTS: None

Revised: December 2025

POSITION PURPOSE:

The Lead Employer Assistance Representative supports the Employer Assistance team by handling escalated service cases related to employer reporting and delinquency status. The role is also responsible for maintaining the Funds database relating to Collective Bargaining Agreements (CBAs) with the District Council employer associations and independent contractors. Key responsibilities include maintaining accurate employer census data and current wage and benefit rates for all CBAs. The role also requires coordinating employer surety (bonds certificate of deposits or escrows) to ensure compliance with agreement terms. This includes managing the process for refunding sureties when appropriate and initiating seizures to address employer delinquencies.

ESSENTIAL JOB FUNCTIONS:

Request the addition and removal of companies from the District Councils Further Action List.

Handle escalated communications and complex requests from employers members and inter-department teams ensuring timely and effective resolution.

Resolve intricate employer requests for account adjustments and refunds in accordance with company policy.

Act as subject matter expert for Employer Assistance functions.

Serve as a primary point of contact assisting employers via telephone/email to clarify CBAs and applicable rates.

Contribute to the development of internal procedures and provide guidance and training to staff.

Update and maintain comprehensive CBA information including wage and benefit rates and signatory employer details within the Funds database.

Maintain the archive of CBAs and benefit rates received by the District Council.

Distribute hard and electronic copies of collective bargaining agreements upon request.

Maintain the Association roster file.

Assess and ensure employers maintain the appropriate surety level as dictated by their CBA.

Notify employers regarding necessary surety increases or renewals.

Coordinate the increases or renewals of surety documentation with employers.

Process surety refunds when appropriate and coordinate seizures to cover benefit delinquencies.

Review all surety forms and documents for accuracy and completeness requesting missing information as needed.

ADDITIONAL JOB FUNCTIONS:

• Maintain a tracker for employers with delinquent benefit payments.

Monitor employer compliance with benefit reporting and payment obligations as defined by their Collective Bargaining Agreement (CBA).

• Perform daily updates of employer status records within the Benefit Funds Administration (ULTRA) system.
• Maintain comprehensive phone logs detailing conversations and interactions with employers
• Generate various reports and queries (i.e. jobsite tracking and employer records) requested from employer/DC

Support Business Representatives by verifying field information via telephone or in-person.

Special projects relating to CBAs signatory employers and rates

REQUIREMENTS/EDUCATION:

Bachelors degree preferred but not required.

Additional equivalent experience beyond the minimum required may substitute for the educational requirement.

Strong verbal telephonic and written communication skills.

Enjoy being an individual contributor and a team-player.

Experience working with multiple CBAs and various employer associations.

Able to prioritize organize and work efficiently complete tasks with deadlines transition from task-to-task and maintain focus.

Working knowledge of Microsoft Word Excel and Outlook.

Ability to work effectively in a fast-paced time sensitive environment with a sense of urgency

Must have exceptional follow up / follow-thru skills to keep managers abreast of pending signatory contractors

Strong attention to detail and have an organized workflow

Must have proven record of excellent customer service skills

OTHER SKILLS & ABILITIES:

Knowledge of benefit fund administration system

Knowledge of collective bargaining agreements

PHYSICAL DEMAND:

• While performing the duties of this job the employee is regularly required to sit; talk or hear in person and by telephone; use hands to fingers handle feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand

Apply: To apply please send resume to

EEO Statement

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race creed religion color national origin ancestry alienage pregnancy disability age uniform service member status veteran status marital status caregiver status familial status status as a victim of domestic violence sexual violence or stalking membership in a domestic partnership sex gender (including gender identity gender expression or status as a transgender person) genetic information sexual orientation (including an individuals actual or perceived romantic physical or sexual attraction to other persons or lack thereof on the basis of gender) sexual and reproductive health decisions or on any other characteristic protected by applicable federal state or local law.

If reasonable accommodation is needed to participate in the job application or interview process please contact Luan Delpeche at .

Salary and Benefits:

Salary Range: $58000- $68000

NOTE: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with this position.E