Renewal and Sales Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The incumbent will be responsible for renewals of all GB Small Business Alpha cases and Signature cases up to 50 lives from the first renewal onwards working with Account Executives (AE) Small Business (SB) Director and Renewal Underwriters and other staff in the RGO. Supports the Account Executives in building and maintaining successful advisor relationships.
Persistency is a key to Small Business profitability. This role is designed to keep a strong focus on persistency while balancing the profitability of the group by using discretionary spending. As well the role is designed to work closely with the AE so that the partnership results in increased persistency and advisor relationships.
Position Responsibilities:
Prepares sends manages and negotiates the renewals with plan advisors
Prioritize and monitor renewal workload by assigned case(s) and by advisor
Access various internal systems for previous renewals claims history and other reports
Adjust renewal rates upwards or downwards depending on case and advisor apply Discretionary Spending Account (DSA)
Suggest plan design options
Handle renewal appeals and advisor marketing appeals working with renewal Underwriter
Assist advisors with selling the renewal
Handle cost negotiations with advisor on renewals
Follow up with advisors on renewals
Track terminations and document reasons for not being able to renew
Required Qualifications:
Strong understanding of renewal processes and underwriting.
Good knowledge of Group Benefits products services pricing and cost control.
Familiar with industry trends and advisor requirements.
Excellent negotiation and persuasive communication skills.
Ability to coach and assist plan advisors effectively.
Preferred Qualifications:
Ability to work with multiple stakeholders with different priorities
Ability to work with advisors with varying degrees of maturity and product understanding
Managing competing or fluctuating priorities and deliverables
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Key Skills
- Sales Experience
- Customer Service
- Organizational skills
- Communication skills
- Basic Math
- POS
- Retail Sales
- Merchandising
- Cash Handling
- Epic
- Planograms
- Stocking
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
