ITSMServiceNow PdM (Product Manager)
Share
Job Location:
Schaumburg, IL - USA
Monthly Salary:
$ 120000 - 130000
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Service Design and Tools Team (D&T) of the Centralized Managed and Support Operations Organization (CMSO) is responsible for the design development and implementation of service delivery models processes technologies reports & analytics used by the CMSO Operations teams.
Job Description
The ITSM Product Manager will be a member of the Service Design team and focus on ownership of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools and the Platform & Infrastructure Technology Stack. The ServiceNow Product Manager will be responsible for defining both strategic direction and tactical roadmap and features of the product understanding the tools landscape; generating product requirements determining specifications and understanding costs / pricing for adoption ongoing maintenance and enhancements of the product. The Product Manager is expected to collaborate closely with the D&T Development and Infrastructure teams other CMSO organizations as well as teams external to CMSO (such as IT and Product organizations).
SDTI Product Manager - detailed tasks
Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests.
Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams.
Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced.
Defines product requirements
Defines the what that the D&T Service Architecture Team will develop (how)
Backlog management & Feature prioritization
User adoption management
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Release management
Preferred Qualifications:
Exceptional Strategic Thinking & Vision Skills
Experiences of implementing ServiceNow product
Excellent communication skills both written and verbal
Knowledge of the ITIL Framework
Strong Business and Technical Acumen
Financial Savviness & Analysis
Polished Presentation & Communication Skills
Strong Influencing & Leadership Skills
Strong Time Management and Organization Skills
Target Base Salary Range:$120000- $130000
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
Bachelors or higher in Computer Science or Computer Engineering
5 years of ServiceNow experience
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
