Operations Manager (Mondloch Place and House)

Title:OperationsManager

Department:Mondloch House & Mondloch Place

Salary:$64K - $69K

Reports to:Director

FLSA Status:Exempt

About Us:

Shelter House wasestablishedin 1981 as a grassroots responder to the homelessness crisis in Fairfax the organizationsinception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team of individuals changed the lives ofnearly 2000individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

Summary of Position:

TheOperations ManagersupervisestheMaintenance andCustodialTechnicianandthe Residential Coordinators (full-time part-time on-call). TheOperations Managerhas both direct service and administrative responsibilities withinMondloch House and Mondloch Managerwill hiretrainand developcustodial and residential staff toensure that program policies are Manager willalso collaborate with other program staff to ensure client services are delivered following program goals andin accordance withall applicable laws and managesomebill payment vehicle fleet and vendor contactin regards tothe building.

Duties and Responsibilities:

• Through supervision of the Residential Coordinators:

• Coordinate with the director to ensure essential personnel are in place during safety/ weather emergencies

• Maintain a flexibles schedule in response to the needs of the shelter and serve in an on-call capacity to help staff address crisis issues

• Through supervision of theMaintenance andCustodial Technician:

• Assistwith facilities maintenance and report repair needs

• Maintain current knowledge of emergency procedures andfacilitateinconducting monthly fire drills

• Oversee the management of contracted cleaning agency

• Prepare check requests for any pertinent bills and invoices that relate to operations and the building.

• General Responsibilities:

• Preparescheduleas well as approvetimesheets.

• Overseeroominspections.

• Facilitate regularly scheduledone on onemeetings with all direct reports

• Ensure agency vehicles aremaintainedand meet state license and registration requirements.

• Participate inthe interviewingofbuilding and residential staff.

• Oversee trainingofall direct reports and manage performance appraisals and documentation.

• Complete and review documentation ensuringaccurate/professional completionin accordance withagency and best standard practice including logs case notes incident reports etc.

• Ensure compliance with all agency policies county buildingsafetyand inspectionrequirements (to include but not limited to fire marshal and health department building requirements and inspections)

• Maintain compliance with TB testing per agency protocol

• ProficientlyutilizeMicrosoft Suite of Applications(email calendar drive docsetc) as a part of theday to daywork requirements

• SafelyutilizeShelter House owned vehicles to drive clients to various locations.

• Cover shifts on short notice if no other coverage options are secured.

• Serve as emergency personnel and must report to work as scheduled regardless of circumstances if no other coverage options are secured (inclement weather highway congestionetc)

• Provide excellent customer service to families served and adhere to Shelter Houses Core Values when dealing with issues and concerns.

• Exemplify the Shelter House corevalues;InclusionCollaboration Accountability Respect and Empowerment

• Other duties as assigned

Qualifications:

Required:

• A bachelors degree in human services and/or operation business management or equivalent degree and/orcommensurateexperience

• 3 years of program and/or staff management

• Strong public speaking and communication skills

• Strong written communication skills

• Ability to prioritize competing priorities and make sound judgments

• Valid Drivers License

• Willingness to work occasional evenings and weekends

Preferred:

• Experience leading/ supporting programs serving homeless families

• Experience leading/managing in a residential environment

• Ability to speak a second language at a proficient level

Physical Requirements:

• Annual TB Test isrequired

• Ability to sit or stand forlong periods

• Ability to lift itemsweighing10-20 pounds

Benefits:

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed toprovidingequal employmentopportunityto all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefsin accordance withapplicable law. Any job applicant or employee who would like or needsan accommodationmay requestan accommodationby contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed tomaintaininga drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Manager