GTM Systems, Senior Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Mews is hiring theGTM Systems Senior Managerto architectbuildandgovernthe systems that power our globalrevenueengine. This leader will bring engineering disciplinetoourapproachto building systemsprocessesand workflows aroundSalesforce Gainsight Nue Gong Clay HubSpot and our data platformand should continuously be seeking opportunities to integrate AI for enhanced productivity and north star should bemaintaininghigh-complexity logic with near-zero admin.
You will sit inRevOpsand partner tightly with Sales Marketing Customer Success Financial SystemsFinOpsandProductto design a robust end-to-end architecture modernize integrations and build the foundation for a GTM Engineering function.
Your mission should you choose to accept it:
To be eligible for this position you must be based in one of the following US states: Arizona California Colorado Florida Georgia Illinois Kansas Massachusetts Montana Nevada New Jersey New York North Carolina Ohio Oregon South Carolina Tennessee Texas Utah Vermont Virginia Washington Wisconsin.
Architecture & Systems Design
- Own the multi-yearGTM systems architecturewith Salesforce as the operational hub and Nue as the quote-to-cash backbone.
- Define andmaintaina unifiedGTM data model and event contractspanning Salesforce HubSpot Gainsight Nue and Databricks.
- Establish scalable integration patterns and performance SLAs across all GTM tools.
Critical Workflows & Initiatives
Lead the redesign and implementation of the systems that matter most for Mews growth:
- Leadlifecycle&routing:HubSpotSalesforce MQL criteria scoring SLAs SDR routing re-MQL an engine to maximize conversion and minimize time to first touch.
- CPQ & ordering:Nue quote templates catalog structure pricing logic approvals activation workflows change-orders and churn-per-product automation.
- Account hierarchy & identity:Resolveparent-child entityidentitiesspecific to hospitalityand product-level status gaps enforce deduplications
- Renewals & churn:Build per-product lifecycle and CS workflows; integrate Gainsight and Salesforce for onboarding and handovers.
- Omnichannel service:Ada(chatbot)optimizationAircallintegration routing andcaseflows.
- Attribution scoring & intelligence:Operationalize Gong signals and Clay enrichment into next-best-action workflows and forecasting models.
Engineering RigorDeliveryand Integrations
- Defineimplementand enforce engineering best standardsincludingCI/CD code review branching strategies CI/CDand environment progressions
- Implement automated end to end regression testing across tools like Salesforce HubSpot and Nue with clear coverage requirements and pre-release checks.
- Define andmaintaincore architectural patterns for automation reusabilityintegrationsand data contracts.
- Own reliability for all GTM integrations and mission critical products by setting up SLOs building monitoring and managing incidentresponsesand RCA workflows.
- Enforce secure auditable permission models and compliance controls in partnership with Security and IT.
- Track and improvedelivery ofmetrics such as cycle time throughput and time-to-recovery.
- Set capacity allocation across KTLO stability and roadmap work to ensure predictable delivery.
- Run a structured intakeprioritizationand estimation process with transparent communication of decisions.
Organizational Responsibility
- Leada9personGTMBusinessSystemsteamincluding a 5 person Salesforceteam(1 manager 2 admins 1 developer and 1 solution architect) a 2 person Gainsightteam and 2teammembers acrossCommercialand Supporttools
- Help control a 2M budget for tools across the GTM Business Systems stack
- Work directly with stakeholders inCommerical CS and Marketing to receive scope and prioritize requests that relate to any GTM business systems sharing roadmaps and timelines on a quarterly cadence
- Partner with Marketing OpsCommercial andCustomer OpsGTMdata analysts and Financial SystemsFinOpsand Producton shared workflows and data contracts.
- Work directly with end users as well as collaboratewith theenablementteamto champion tool usage
Security Compliance & Vendors
- Partner with Security/IT to enforce role-based access auditability and compliance across GTM systems.
- Own tool selection license strategy and build-vs-buy evaluations; negotiate vendor terms with Procurement.
Youll be a great fit if you bring a few of the below with you
- 7 yearsin Revenue Operations systems architecturewith leadership experience growing or managing a systems/engineeringteam.
- Expert in Salesforce architectural patterns and Apex; advanced CPQ (Nue) configuration incl. pricing rules and approvals. Proficient with HubSpot multi-account architecture andGainsight CTA/configuration. Have either built Salesforce instances from scratch or scaled them to 300 user instances with sophisticated product and data pipeline integrations.
- Are passionate about integrating AI into business process and have experience implementing AI solutions tobusiness processes
- Hands-on experience with at least two of:Nue (CPQ) HubSpot (multi-account) Gainsight Clay Gong.
- Proven ability to redesign complex workflows (lead lifecycle CPQ renewal flows routing onboarding).
- Experienceestablishingengineering practices in a GTM context (CI/CD version control code review sandbox strategy).
- Track recordofeliminatingdata quality issues at scalededupe enrichment identity resolution.
- Thrive in unstructured environments and love bringing order to chaos.
Nice to Have
- Experience with Business Central financial systems and middlewareintegrations.
- Background in high-volume quote-to-cash systems or multi-product billing architectures.
Required Experience:
Senior Manager
Key Skills
- Disaster Recovery
- Business Process
- SQL
- Active Directory
- VMware
- Customer Service
- Information Technology
- data integrity
- Windows
- Project Management
- Troubleshoot
- System Administration
- Management System
- Procedures
- hardware
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
