Sr. Business Systems Analyst (Salesforce)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Overview

We are seeking a highly skilled Senior Salesforce Business Systems Analyst (BSA) with 68 years of experience in delivering scalable business-driven Salesforce solutions. The ideal candidate will bridge business needs with technical capabilities drive end-to-end requirement analysis collaborate with cross-functional teams and support complex Salesforce initiatives across Sales Service Experience Cloud and integrated systems.

Key Responsibilities

• Business Analysis & Stakeholder Management

• Partner with business stakeholders (Sales Service Marketing Operations CX) to gather analyze and document business requirements user stories acceptance criteria and process flows.

• Facilitate workshops requirement sessions and solution discussions to translate business needs into functional Salesforce capabilities.

• Develop and own end-to-end process documentation including as-is and to-be workflows impact assessments and gap analyses.

• Serve as the primary point of contact between business teams and technical/development teams.

• Support release planning project prioritization and roadmap discussions with product owners.

Technical Responsibilities

Convert business requirements into detailed functional and technical specifications for Salesforce configuration and custom development.
Work closely with Salesforce Admins/Developers to design scalable solutions using:
Apex LWC Flows SOQL
Custom Objects Permission Sets Validation Rules
Sales Cloud Service Cloud Experience Cloud
Integrations via REST/SOAP APIs middleware (Mulesoft) and external systems.
Perform data analysis data mapping and assist with data migration cleansing and transformation logic.
Conduct feasibility assessments impact analysis and dependency mapping for new features.
Assist in performing system configurations (if needed): Flows page layouts reports/dashboards.
Validate technical solutions through design reviews working sessions and UAT support.

Testing & Quality Assurance

Validate system functionality integration behavior data accuracy and business rules.
Ensure defects are documented triaged and resolved efficiently.

Project Delivery & Governance

Lead solution delivery with Agile/Scrum methodology participating in grooming sprint planning and retrospectives.
Collaborate with Product Owners Tech Leads Developers and QA for smooth release management.
Ensure compliance with governance standards documentation norms and security best practices.
Support post-deployment validation and change adoption.

Required Skills & Experience

68 years of experience as a Salesforce BSA or similar hybrid Business Analyst/System Analyst role.
Strong understanding of Salesforce platform capabilities limitations and best practices.
Demonstrated experience in Sales Cloud and Service Cloud; Experience Cloud or Marketing Cloud is a plus.
Solid understanding of Apex fundamentals integration patterns API concepts and data model design.
Proficiency in writing:
User stories
Data flow
Process maps (Visio)
Hands-on experience with SOQL data loader and Salesforce reporting.
Strong analytical skills with the ability to perform root cause analysis and propose effective solutions.
Experience working in Agile/Scrum environments.
Excellent communication facilitation presentation and documentation skills.
Salesforce certifications preferred:
Salesforce Admin (ADM-201)
Platform App Builder
Business Analyst Certification (highly preferred)
Cloud-specific certs are an asset.

Preferred Skills

Experience working with Case Management or Einstein Analytics.
Experience in multi-org enterprise-level environments.
Ability to influence stakeholders and drive alignment across technical and business teams.

What We Offer

Opportunity to work on enterprise-scale Salesforce programs.
Collaborative team environment with architects developers and cross-functional leaders.
Career growth opportunities including certifications and leadership responsibilities.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):