Retail Float Team Manager

JOB DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Leadership and Employee Development

• Ensure a customer-centric environment in which building strong relationships is a fundamental priority.
• Inspire and motivate team members offer recognition and reward and lead by example.
• Through tested techniques engage in meaningful coaching sessions both formal and informal.
• Identify talent develop team members through training regular coaching and regular employee performance assessments.
• Empower team members foster their professional growth and encourage a strong sense of teamwork.
• Lead all aspects of recruiting interviewing hiring scheduling managing evaluating rewarding and disciplining employees.
• Consistently apply Human Resource policy for routine aspects of management and as performance issues arise.

Business Development and Sales Management

• Identify sales opportunities deepen existing relationships and grow Salem Fives market share in the communities it serves.
• In collaboration with internal business partners uncover needs and make referrals to cross-sell products and services such as business loans merchant insurance and investment services.
• Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings sharing sales results encouraging and managing participation in divisional campaigns and celebrating successes.
• Ensure the effective use of a defined sales process to include customer needs assessment offering solutions/closing the business onboarding follow-up outbound calling and recording each point of customer contact in the Banks system of record.

Customer Experience

• Has primary responsibility for oversight of the teams consistent delivery of an exceptional customer experience. Personally delivers that experience and leads team members do to do the same by:
• Making a personal connection with every customer.
• Uncovering financial needs through meaningful discussion and exploration and providing financial solutions that meet those needs.
• Making educated recommendations through expert knowledge of the Banks products and services.
• Following up to ensure satisfaction.

Business Acumen and Technical Knowledge

• Understand the basics of the business and related implications of decisions.
• Demonstrate the ability to build relationships and strong alliances across the organization.
• Exhibit flexibility with the willingness and ability to adapt to change; able to guide others through change.
• Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
• Able to demonstrate a high level of proficiency with Salem Fives digital technology offerings.
• Proficient with desktop applications such as MS Office (Excel Word PowerPoint Outlook) and mobile devices.
• Eager to embrace new and emerging technologies.

Banking Operations

• As all Salem Five retail positions are required to have universal branch banking skills must have a full working knowledge of both the traditional sales and teller functions.
• Must have solid understanding of branch operations which includes but is not limited to overdraft management vault management ATM management negotiable items debit card issuance account opening practices adherence to policy and procedure compliance requirements the opening and closing of the office and other such functions.
• Personally provide and manage the team to an outstanding customer experience for Salem Five customers and prospects.

Education and/or Experience:

High school diploma or equivalency and at least five years of related retail banking experience and/or training required. At least two years of management experience required. A Retail Float Team Manager oversees the day-to-day operations of the float team including but not limited to branch scheduling one-on-one and team meetings with float staff. Demonstrates proven strength in coaching and the ability to develop junior staff members to roles of greater responsibility; creates succession plans for all positions under his/her leadership as well as his/her own Float Team Manager position. Internally this position provides opportunities for the professional growth and advancement of Salem Five management candidates.

Salem Five requires each Retail Float Team Manager to be federally registered through the National Mortgage Licensing System and individual records to be in good standing.

Individual NMLS IDs renew annually.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop kneel crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and more

Salary Range: $69000 - $75000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education qualifications certifications experience skills seniority location and performance. This range may be modified in the future.

Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.

Qualifiedcandidates may also submit a resume and application online at or mail your resume to Human Resources 210 Essex Street Salem MA01970.

No unsolicited resumes accepted from agencies.

Required Experience:

Manager