IT Desktop Support Tech
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Job Location:
Big Spring, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: IT / Help Desk Analyst
Location: Big Spring TX Refinery Site
Employment Type: Long-term Contract
Position Summary
We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a major refinery facility in Big Spring TX. This role provides on-site technical assistance for plant personnel ensuring reliable functionality of computer systems network connectivity and hardware/software applications critical to refinery operations. The ideal candidate is service-oriented adaptable and comfortable working in an industrial environment supporting both office and field users.
Key Responsibilities
- Serve as the primary on-site contact for IT support requests troubleshooting desktops laptops printers mobile devices and peripherals.
- Support end-users with software installations system access and hardware configuration.
- Maintain and monitor plant networks switches and connectivity to ensure reliable uptime.
- Manage user accounts security permissions and group policies in Active Directory and Microsoft 365 environments.
- Provide support for process control system interfaces handheld devices and field communications tools used by refinery staff.
- Document all service requests incidents and resolutions in the ticketing system; escalate complex issues as needed.
- Assist with deployment of IT projects system upgrades and cybersecurity initiatives.
- Collaborate with corporate IT teams to maintain refinery compliance with company policies and IT standards.
- Ensure backup systems antivirus protection and data recovery procedures are in place and functional.
Qualifications
- Education: Associate or Bachelors degree in Information Technology Computer Science or related field (or equivalent work experience).
- Experience: 25 years of IT support experience ideally in a manufacturing chemical or refinery setting.
- Technical Skills:
- Windows 10/11 Microsoft 365 and Active Directory administration
- Network troubleshooting (LAN/WAN switches routers cabling)
- Experience with ServiceNow Remedy or similar ticketing tools
- Familiarity with VPN remote desktop tools and mobile device management (MDM)
- Preferred: Knowledge of industrial control networks or process automation interfaces.
- Certifications: CompTIA A Network or Microsoft Certified IT Professional (MCP/MCSA) preferred.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
