Invoice to Cash Supervisor with Italian

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Job Description:

Responsibilities & Accountabilities:

Responsibilities:

• Periodic review of receivables aged balance reports with a focus on assigned markets

• Manage country specific payments collection requirements and recovery procedures

• Manage customers directly

• Maintain strong relationship with customer base across all markets in scope (Wholesalers Pharmacies Hospitals Distributorsetc)

• Give recommendation to the team on how to minimize DSO credit exposure and write-off risk.

• Support the I2C leadership team in achieving process improvements and standardization

• Evaluate credit risk make recommendations on and set credit limits according to the defined procedures (including order block/hold)

• Work on the implementation and maintenance of the Global Credit Policy/Model

• Deliver service and reports in accordance with SLA

• Calculate any reserves for bad debts (General/Specific)

• Preparation of data for audit requests during quarterly/annual reviews.

• Maintain J&J credo values in all aspects

• Develop team members to achieve highest potential and aspirations and coach team members and peers to provide direction and advice

• Proactive involvement in intradepartmental GFS EMEA activities

Accountabilities:

• Lead and develop the Cash Collection team.

• To be responsible for meeting and exceeding Service Level Agreements targets and Customer expectations improve operational effectiveness and efficiency resolve problems and ensure compliance to corporate policies and data standards at the operational level

Reporting Relationships:

Reports to:

• I2C Team Lead or Manager

Direct reports:

• Senior I2C Representative

• I2C Representative

Main Customers/Contacts:

• Customer Service Teams / Billing team / Pricing team

• Project and Transition teams

• Peers within GS EMEA (within and outside I2C team)

• Credit Agencies

• Auditors (Internal & External)

Qualifications/Skills/Experience

• Recognized Accounting qualification desirable

• Leadership experience of at least small teams is an advantage

• Experience in accounting operations/in Credit & Collections

• Excellent communication and negotiation skills

• Mother tongue in Italian and fluency in English

• Strong knowledge on the application of accounting tools and IT systems (ERPs like SAP Collection systems like GetPaid and FSCM Interfaces)

• Competent in the use of MS Office (especially Excel PowerPoint)

Required Skills:

Preferred Skills: