Direct Express Operations Control Support Specialist

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Direct Express Operations Control Support Specialist do at Fiserv

You will ensure that all operational processessuch as card production fulfillment call center performance dispute resolution fraud monitoring and compliance adherencerun seamlessly in a steady-state environment. The role involves monitoring key performance indicators troubleshooting operational issues and collaborating with internal teams and external vendors to resolve problems quickly.

What youll do:

• Collaborate with banking partners to monitor manage and ensure compliance with established Service Level Agreements (SLAs) driving operational excellence and timely issue resolution
• Support cardholder experience by overseeing processes that ensure accurate efficient and customer-focused service delivery across all touchpoints.
• Track call center service levels and escalate issues impacting customer experience.
• Support processing of Reg E disputes and fraud alerts within defined SLAs.
• Maintain accurate logs and assist in root cause analysis for recurring issues.
• Ensure adherence to Treasury OCC and AML requirements in operational workflows.
• Prepare and validate operational reports for internal and external stakeholders.
• Track KPIs such as card activation rates transaction success and call center metrics.

Experience you will need to have:

• Associates degree in business Operations or related field.
• 3 years in operations support within financial services or payment processing.
• Familiarity with regulatory frameworks (Reg E AML) preferred.
• Basic understanding of ACH file transmissions and settlement flows.
• Exposure to fraud detection or dispute resolution workflows is a plus.

How youll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers extra effort with points used for rewards.

• Eight Employee Resource Groups to foster a collaborative culture.

• Unparalleled professional growth with training development and internal mobility opportunities.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Medical dental vision life and disability insurance options available day one

• Tuition assistance and reimbursement program.

• Paid parental caregiver and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.