Customer Service Representative Bilingual
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Job Location:
Mexico City - Mexico
Monthly Salary:
MXN 18000 - 23000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Customer Service Representative Bilingual
Location: San Mateo Nopala Naucalpan Estado de México
Work Model:
- Hybrid Model
- Weekly schedule of 48 hours.
- Operation hours:
- Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
- Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
- Remote: One Saturday per month (07:00 am to 03:00 pm)
We are offering:
- Pay rate: $23K MXN Monthly
- Direct Hiring
- Law Benefits
- Enhaced Employee Benefits
Requirements:
- Bachelors degree is preferred. Candidates with some college or university are allowed.
- Proven English proficiency both spoken and written (preferably native English or language certification).
- Customer service mindset.
- High Volume Call Center Experience
Key Responsabilities:
- Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing including but not limited to payment extensions due date changes payment research and support of self-services available online.
- Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:
- Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
- Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
- Research explain and correct required items such as misapplied payments or payoffs and balance disputes.
- Clearly explain process requirements and obtain required information from customers.
- Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.
- Possess workplace agility:
- Remain knowledgeable and prepared for upcoming changes to processes and technology.
- Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels
- Be prepared to engage and contribute positively to a collaborative team-based environment.
This is a high-visibility opportunity where your expertise will directly impact our Customers engineering user experiences.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
En CRH Talento en IT, nos especializamos en la búsqueda y selección de consultores en el sector de Tecnologías de Información (IT) de acuerdo con las necesidades de nuestros clientes.
