Senior Director, Loyalty Experience, Customer Care & Retail Experience Product Management
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Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 235000 - 267000
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Job Location:San Francisco CA/Remote - USA
Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who forge our own path and leave the world better than we found it. What makes us different makes us stronger. Add your voice. Make an impact. Find your fit and your future.
Join the Product Management team as Sr. Director Loyalty Experience Customer Care & Retail Experience where youll lead three product groups that define how Levi Strauss & Co. delivers exceptional customer engagement and bridges the gap between our digital and physical this role youll shape the future of our customer-centric platforms from loyalty programs to omnichannel care and retail innovation and deliver solutions that drive brand advocacy satisfaction and seamless shopping journeys.
Youll report to the Vice President of Product Management and collaborate with senior leaders in Engineering Operations Marketing Retail and Customer Experience.
About the Job
Lead the vision strategy and product execution across three enterprise-critical product groups: Loyalty Experience Customer Care and Retail Experience.
Build and mentor a high-performing product management team managers senior PMs and PMs across all value stream areas.
Partner with business and technology stakeholders to define roadmaps that enhance customer engagement streamline support operations and elevate in-store experiences.
Champion the use of AI automation and personalization to improve loyalty program effectiveness customer support responsiveness and retail innovation.
Own the prioritization of large cross-functional initiatives including loyalty platforms CRM systems omnichannel care solutions and retail technology enhancements.
Define success metrics that tie directly to business performance: increased customer retention and purchase frequency loyalty program growth customer satisfaction scores retail conversion rates and $$/sqft.
Drive digital transformation by balancing long-term platform investments with near-term business value delivery.
Represent Loyalty Experience Customer Care and Retail Product Management in enterprise planning transformation programs and executive forums.
About You
10 years of experience in product management or technology leadership with a focus on customer experience loyalty retail or enterprise systems.
Strong understanding of customer engagement domains: loyalty programs CRM omnichannel support and retail operations.
Deep experience with customer care processes including support automation personalization and service optimization.
Familiarity with advanced analytics AI/ML applications and enterprise personalization techniques and the ability to translate these into usable tools for business teams.
Track record of delivering enterprise-scale software and transformation programs with measurable business impact.
Proven leadership experience managing high-performing product teams across geographies and time zones.
Experience communicating complex technical concepts to a variety of audiences with the ability to influence senior executives and align diverse stakeholders.
Bachelors degree required; MBA or technical masters degree preferred.
This is a hybrid position based in our San Francisco CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note time in office can vary depending on business needs.
The expected starting salary range for this role is $235000 - $267000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education qualifications performance and business needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay incentive plans 401(k) matching paid leave health insurance product discounts and more designed to help you and your family stay healthy meet your financial goals and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures backgrounds and experiences to make LS&Co. a collective success.
EOE M/F/Disability/Vets
LOCATION
San Francisco CA USAFULL TIME/PART TIME
Full timeFILL DATE
This position is expected to be filled by 03/03/2026.Current LS&Co Employees apply via your Workday account.
Required Experience:
Exec
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
The official Levi's® Canada website has the best selection of Levi's® jeans, jackets, and clothing for men and women. Shop the entire collection today.
