Patient Services Representative (Dental)

Cornerstone Family Healthcare is searching for a Patient Services Representative (PSR) to join our busy Dental practice in Newburgh NY.

RATE OF PAY/SALARY: $18.00 per hour

WORK LOCATION(S): Newburgh NY

STATUS: Full-Time

CORNERSTONE BENEFITS:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

CORNERSTONES MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality comprehensive primary and preventative health care services in an environment of caring dignity and respect to all people regardless of their ability to pay. For more than fifty years Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race economic status age sex sexual orientation or disability.

JOB SUMMARY:

• Registering all patients and collecting required documentation including creating a medical record for new patients including all necessary forms.
• Verifying insurance eligibility & PCP for each patient at every visit andaccurately enter into the practice management system. Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules)
• Verifying scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.
• Collecting all co-payments and visit payments at each visit at the time ofregistration.
• Scheduling appointments changing appointments and canceling appointments as needed.
• Demonstrating excellent customer service skills; greeting all patients promptly uponentering the patient waiting area and responding promptly & appropriately to their requests.
• Using appropriate phone etiquette treating all callers with courtesy and respect. Being attentive to all callers placed on hold and diligently monitors time spent on hold.
• Making appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their co-payment.
• MonitoringDNKAs (no show appointments) on a daily basis; logging all DNKAs and sending appropriate notification to the patient notifying them that theyhave missed their appointment.
• Monitoringthe Referral Log on a daily basis; following up on referrals from 30 days prior to ensure that the patient kept their referral appointment and that all consultation reports have been received.
• Being knowledgeable about the sliding fee scale and having the ability to communicate required documentation & requirements to patients.
• Actively participating in Patient Wait Time Studies and Patient Satisfaction Surveys. Ensuring that all required Studies/Surveys are submitted on a daily basis.
• Being knowledgeable about policies and procedures related to patient registration documentation requirements and collection HIPAA/Confidentiality and all other policies and procedures related tothis position.
• Maintaining confidentiality of all aspects of the center including but not limited to patient confidentiality financials and employee relations.

• High School Diploma or Equivalency
• PSR experience is preferred
• Bilingual (English & Spanish)
• Flexible with schedule to include two evenings per week and one Saturday per month.