Deployment Strategist
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 120000 - 165000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hi! Were Forerunner.
We believe that climate adaptation is a necessity not a luxury and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex it implicates how municipalities plan manage capital and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access understand and mobilize local-level flood risk data at scale.
About the role
As a Deployment Specialist you will own the end-to-end deployment experience for our customers from discovery to go-live ensuring the outcome aligns with business impact. Youll act at the intersection of strategy project management and operational delivery collaborating with customers internal teams and technical resources to make deployments high-quality repeatable and outcome-driven.
What youll do
Customer Discovery & Planning
- Lead structured workshops with customers to uncover business objectives operational constraints and success metrics.
- Translate findings into a clear deployment roadmap and set of deliverables.
- Define project scope milestones dependencies and governance.
Project Leadership
- Serve as the primary point of contact for the customer during deployment.
- Coordinate across cross-functional teams (Implementation Specialist Forward Deployed Engineer Customer Success Manager internal stakeholders) to ensure alignment and momentum.
- Proactively identify risks manage dependencies and escalate when necessary.
- Provide regular status updates to both the customer and internal leadership.
Solution Design & Oversight
- Partner with the Implementation Specialist to ensure system configurations align with business goals.
- Work with the Forward Deployed Engineer to scope integrations and customizations.
- Ensure that deployment deliverables map back to the business requirements and success criteria.
Customer Enablement & Handoff
- Lead user acceptance testing (UAT) and drive readiness for go-live.
- Collaborate with the Customer Success Manager to ensure a smooth transition to the ongoing success phase.
- Document lessons learned refine the playbook and drive continuous improvement across deployments.
What were looking for
- 4-6 years of experience in project management SaaS implementation delivery customer consulting and operations.
- Strong ability to translate ambiguous business challenges into structured executable plans.
- Excellent communication skills with both technical and executive stakeholders.
- Comfortable operating in a fast-paced customer-facing environment where you are building repeatable processes
Youll thrive in this role if you
- Believe in delivering measurable outcomes to customers not just checking off tasks.
- Enjoy being the glue across teams driving clarity and removing friction.
- Are comfortable juggling strategic thinking and tactical execution.
- Want to build and refine playbooks that scale not just follow them.
Our team has a lot to offer.
Forerunner is an early-stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another.
Were mission-driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. Were in the weeds -- our entire team spends time engaging with our partners in the field to better understand the real-world problems they face.
Were a small team. As a member of our growing team you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope youll share it.
Were a remote-first organization with offices in NYC San Francisco and Portland ME. We offer schedule flexibility for all of our employees and ask for accountability in return.
We want you to be happy and healthy. Forerunner offers competitive compensation health/vision/dental coverage and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what health means to you.
The salary range for this position is $120000-$165000. This posting may span more than one career level. Compensation is determined based on a variety of factors including an individuals skills experience and qualifications.
Key Skills
- Jenkins
- Python
- Active Directory
- VMware
- Engineering
- Tcp/IP
- Deskstops
- OS
- Windows
- Database
- Linux
- Java
- Troubleshoot
- Technical Support
About Company
Forerunner equips governments with dynamic tools to better manage flood risk and increase resilience in a rapidly changing world.
