Chief of Staff to the President

About SimpliSafe

Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here.

Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days typically Tuesday Wednesday or Thursday working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring

Well were growing and thriving. So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Overview

The Chief of Staff to the President serves as the Presidents most trusted strategic partner and the operational architect of the Go to Market (GTM) organization. This senior leader drives alignment across Product Customer Experience and Marketing ensuring the entire GTM engine executes with rigor cohesion and measurable impact.

This role sits at the intersection of strategy operations communication and cultural leadership. The Chief of Staff transforms executive intent into enterprise-level action owns the GTM operating system and plays a central role in telling the story of GTM performance to internal teams the CEO and the Board.

This is a role for a seasoned operator who brings structure to complexity elevates organizational performance and strengthens the leadership capacity of the President and the GTM leadership team.

Key Responsibilities

GTM Performance KPI Ownership & Strategic Insight

• Establish a disciplined performance management system that tracks integrates and interprets all GTM KPIs across Product CX and Marketing.
• Provide forward-looking insights flag risks early and ensure corrective action plans are defined resourced and executed.
• Lead performance interventions when execution falls short ensuring sustained accountability and measurable improvement.

Organizational Priorities Operating Mechanisms & Strategic Initiatives

• Partner with the President to define and sequence the GTM agenda ensuring organizational priorities are clear balanced and actionable.

• Own and continuously optimize the GTM operating cadence planning cycles leadership forums OKR reviews and cross-functional touchpoints.
• Lead or govern enterprise-critical initiatives requiring cross-functional alignment senior-level decision-making and rigorous delivery.

Executive Communication Narrative Development & Board Engagement

• Serve as the principal architect of GTM storytelling translating strategy performance and customer impact into compelling executive narratives.
• Develop executive grade materials for the CEO Board and external stakeholders elevating the clarity coherence and influence of GTM communications.
• Ensure leadership decisions cascade into actionable well-understood guidance across the GTM org.

Culture Leadership Change Acceleration & Organizational Health

• Partner with the President to define the cultural ambition for GTM and architect the roadmap to achieve it.
• Build programs rituals and communication mechanisms that reinforce engagement alignment and high-performance norms.
• Act as a visible culture carrier winning hearts and minds and strengthening trust across GTM and adjacent functions.

Executive Partnership & Leadership Leverage

• Serve as a strategic advisor to the President sharpening problem-solving approaches clarifying options and enhancing the quality and speed of decision by-making.
• Amplify the Presidents effectiveness by ensuring focus stays on the highest-impact opportunities and by removing operational friction across the system.
• Represent the President in key forums escalating only decisions that require direct executive judgment.

What Youll Bring

• 12 years of progressive experience in GTM strategy management consulting product strategy CX leadership marketing operations or similar hybrid strategic/operational leadership roles.
• Experience operating at VP level or as a senior advisor to C-suite leaders in a complex customer-centric high-growth environment.
• Proven ability to build and optimize enterprise-level operating systems and influence across senior stakeholders.
• Exceptional executive communication and board-level storytelling capabilities; mastery in producing clear persuasive insight-rich decks.
• Strong strategic thinking paired with a disciplined detail-oriented execution mindset.
• Demonstrated ability to lead through ambiguity connect dots across functions and drive clarity in complex environments.
• Core leadership traits:
• Highly detail oriented
• Strong conceptual and analytical problem-solver
• Exceptional narrative builder / communicator
• World-class project and program leader

Why This Role Matters

The VP Chief of Staff is a force multiplier for the President and a stabilizing unifying leader for the GTM organization. You will orchestrate how Product CX and Marketing operate as a single engine ensure the execution of our most critical priorities and elevate the performance and culture of a complex customer-driven organization.

This role sits at the center of how SimpliSafe grows.

What Values Youll Share

• Customer Obsessed - Building deep empathy for our customers putting them at the core of our work and developing strong long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a no job too small attitude and an open inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe inclusive environment where you can build grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.

The target annual base pay range for this role is $225000 to $275000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages including base pay taking into consideration employees job-related skills experience qualifications work location and other relevant business factors.

Beyond base pay we offer a Total Rewards package that may include participation in our annual bonus program equity and other forms of compensation in addition to a full range of medical retirement and lifestyle benefits. More details can be found here.

Were committed to fair and equitable pay practices as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact .