Team Manager Connect By HUB
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
HiwereHUB!
We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with usyoureat the center of a vast network of risk insurance employee benefitsretirementand wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy soyoureready for tomorrow.
The Opportunity!
As the Connect by HUB Team Manager you will lead a distributed team to deliver a best-in-class client experience. You will be responsible for coaching motivating and driving the business forward through your leadership and focus on the vision goals and purpose of this team. You will seek out efficiencies and drive improvements to our processes ensuring our service offering meets and exceeds client expectations.
A day in the life -
Business Development:
Execute on annual business plans to exceed targets and maximize every opportunity for growth meeting all budgetary goals.
Drive initiatives to expand existing client relationships by promoting additional insurance products and services.
Develop and implement strategies to enhance client satisfaction and ensure high retention rates.
Actively participate in business and industry communities to build a network that improves our presence and reputation.
Talent Management:
Provide a positive work environment that attracts retains and motivates talent.
Inspire your team to excellence and support them in achieving their highest performance potential.
Sales-focused coaching through side-by-side sessions one-on-ones huddles and team meetings.
Handle recruitment onboarding and training of new team members.
Ensure high employee engagement through career planning development and identifying future leadership talent.
Performance management including KPI achievement attendance procedural compliance and real-time coaching.
Commit to continuous learning and development initiatives.
Operational:
Schedule team members effectively to meet business needs in coordination with branch regional and workforce planning partners.
Assist regional leadership in overseeing daily operations and service commitments.
Manage call quality monitoring statistical performance tracking scheduling and administrative tasks.
Conduct quality assessments and consistent coaching in accordance with HUB Best Practices and Client Experience Standards.
Monitor live queues and inboxes daily to ensure client responsiveness and conversion optimization.
Support process improvements and participate in strategic projects.
Provide technical support to team members regarding systems and product knowledge.
Ensure compliance with documentation inventory and hardware processes and audits.
Submit payroll and commission entries via Workday.
Ensure adherence to regulatory and company policies.
Manage escalations special projects and service inquiries.
What you will bring to our team
Level 2 Insurance License
Minimum 23 years of experience in a lead or supervisory role
5 years experience in the insurance brokerage industry preferred
Extensive ICBC and private auto experience
Fluent with brokerage and carrier technologies
Strong call center and sales leadership experience
Strong communication skills with the ability to influence outcomes
Team-oriented mindset and motivational leadership style
Excellent organizational time management and adaptability skills
Designation(s) such as CAIB CIP FCIP or CRM an asset
Salary Expectations -
The expected salary for this position is $75000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.
Why Join HUB
Do you enjoy making friends We love making friends; join our team of amazing people who all get along and thrive together!
We work hard and play hard! Get ready for our Staff Holiday Parties!!
Paid day off for your birthday we want to celebrate you!
Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities.
Room to grow within the organization.
Lots of company perks benefits RRSP matching and great compensation
Your future with HUB
Choose a career with HUB International and take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.
At HUB we value education and continuous learning and we will assist you along your career development path. We provide HUB Ready training for new employees as well as financial support for licensing industry designations management & leadership development and other related courses designations or programs.
What makes us different than all the rest
Our Vision: To be everywhere risk exists today and tomorrow. Helping protect what matters most.
Our Mission: To protect and support the aspirations of individuals families and businesses. To empower our employees to learn grow and make a difference in their communities.
Our Core Values:
Entrepreneurship: We encourage innovation and educated risk-taking.
Integrity: We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers communities and colleagues.
If you value what we value and like the perks along the way Apply TODAY!
The employment offer is contingent upon completion of a successful background check.
HUB is a company where your contributions will make a difference. We invite you to learn more about our team at . If you require any accommodations during the hiring process please reach out to to request this. Only candidates selected for an interview will be contacted.
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Required Experience:
Manager
Key Skills
- Computer Hardware
- Fund Management
- Attorney At Law
- Jni
- Analytics
About Company
HUB International is a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services.
