Head of Transformation Delivery

Role Purpose

Following a strategy refresh Cornmarket is delivering a multi-year business transformation programme to transform customer experience simplify business operations and unlock long-term value. The programme spans technology assessment & implementation process re design and operating model change.

The Head of Transformation Delivery will be the leader of programme delivery ensuring that programme execution is strategically aligned well-governed and outcome focused. The role will work closely with the Head of Technical Transformation Head of Organizational Design & Head of Business Transformation to deliver a program aligned to Cornmarkets refreshed strategy.

As a strategic leader you will have a key role co-ordinating with colleagues from across Cornmarket to ensure effective delivery of the program objectives.

The role will act as the operational hub for the transformation embedding structure maintaining delivery momentum and enabling measurable progress across all workstreams.

Critically it will ensure the programme delivers visible business value by prioritising the highest-impact actions unlocking early wins and developing a programme roadmap encompassing component projects.

The role requires an in-depth knowledge of programme delivery and is suited to a person with experience in business transformation & change across people process & technology. We are especially seeking applications from those who have delivered large scale end to end process re design & modern technology implementations.

This is a leadership role but it is also hands on role as we expect the person to get stuck in and to do what it takes to deliver.

Accountabilities of the Role

Strategic Leadership & Transformation Governance

• Lead the design and evolution of the programme team embedding governance rhythms standards and decision-making frameworks.

• Ensure transformation activities are sequenced and prioritised for ease & value.

• Maintain oversight of initiative interdependencies risks delivery milestones and critical path.

• Owner of all programme design & end to end delivery materials.

• Ensure effectiveness of Steering Groups and effective oversight of external partners & suppliers.

Cross-Functional Integration & Delivery

• Programme Management from initiative scoping solution design build test & training (ensuring business case alignment throughout).

• Provide coordination and clarity across key change functions within the programme including PMO Business Analysis Business Change Communications Organisational Design and Resource Planning.

• Maintain collaborative ways of working clear role accountability and high-quality execution across all delivery teams.

• Drive operational excellence by executing process diagnostic.

Business Change & Readiness Enablement

• Oversee the design and delivery of business readiness strategies to ensure successful adoption of new systems processes and behaviours.

• Enable buy in & by supporting communication and engagement pathways.

• Maintain a positive delivery focused culture amongst the programme team.

Stakeholder Engagement & Executive Reporting

• Act as a trusted partner to the programme team the executive board and cross-functional teams as required.

• Developing workshop structure & process to maximise value of stakeholder time

• Prepare and deliver concise reporting materials for executive and steering committees surfacing insights risks and delivery confidence.

• Operation of PPM reporting tool.

Skills & Knowledge Required

• 10 years experience leading or enabling business transformation across people process and technology.

• Experience managing multi-vendor transformation programmes.

• Hands-on experience of technology implementations across CRM Finance Digital Engagement.

• Demonstrable delivery of successful change adoption.

• Demonstrated ability to manage cross-functional projects mitigate delivery risk and drive measurable outcomes throughout each stage of the program.

• Knowledge of team structure & skill set required to deliver a successful program.

• Proven experience of hybrid delivery methods transformation governance and roadmap execution.

• Strong commercial & analytical skills to build & monitor a business case throughout program life cycle.

• Project & Programme management qualifications are essential.

• Experience with Salesforce would be advantageous.

• Experience in financial services or other regulated environments would be advantageous.

• Experience of risk GDPR & DPIAs would be advantageous.

• Experience with PPM tools such as Clarity would be advantageous.

  
  

What We Can Offer You

• The opportunity to lead a high impact strategically backed transformation with experienced senior leaders.

• Senior visibility and influence across the organisation.

• A collaborative purpose-driven work culture.

• Hybrid working model and flexible benefits package.

• Supportive team environment with space to shape the role and programme outcomes.

Behavioural Competencies Required

Capabilities & Attributes

• Commercial Awareness

• Effective Communicator

• Innovation & Change Management

• Solution Focused

• Drive for Delivery

• Collaborator

• Structured analytical thinker

• Calm under pressure with a reputation for clarity and reliability

Leadership Style

• Leads with clarity pace and discipline

• Builds belief and co-ownership through transparent communication and engagement

• Accountable

• Flexible style between leader & team player.

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment. Were proud to be an equal opportunity employer striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age disability ethnic background family status gender identify or expression marital status membership of the Traveller Community national origin race religion sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact our Talent Acquisition Team. To review our data use practices visit ourRecruitment Data Privacy Notice.