Cage and Count Room Manager

Job Summary:

The Cage and Count Room Manager directs the Cashiering area in a manner that safeguards the assets of the company and establishes acceptable accounting procedures and internal controls assuring all external and internal regulations are met.

Qualifications:

• Minimum four-year college degree (Business) preferred.
• General business and accounting knowledge with broad knowledge of casino slot and table games rules regulations procedures and administration is preferred.
• Minimum of three years with show of progressive responsibilities and experience in Finance and Administration areas of the casino industry is required.
• Proven leadership skills primarily in the management of a large staff is a must.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Strong organizational managerial and communication skills are required.
• Must be able to work independently.
• Must be self-motivated and able to handle more than one function at a time by being well organized.
• Must be able to read write speak and understand English.

Essential Job Functions:

• Interviews and select employees for the department.
• Supervises employee training and development; identifies and counsels employees on career opportunities; reviews employee performance and administer discipline taking appropriate action in accordance with established policies and procedures.
• Prepares and coordinates Performance Appraisals to assigned personnel.
• Administers department policies and procedures. Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures work processes and program effectiveness/value.
• Promotes departmental efficiency and effectiveness by staffing the cage area commensurate with customer volume.
• Provides administrative assistance and direction in the overall operation of Casino cashiers and count room; to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.
• Manages and directs the day-to-day operations of areas of responsibility through assigned department heads and supervisors; counseling guiding and instructing them in the proper performance of their duties.
• Directs the count room in a manner that safeguards assets of the company.
• Demonstrates expertise in all service standards and clearly communicates expectations to team members.
• Rigorously hold all team members accountable for always exhibiting all service standards and ensure they know the value that these behaviors create for the guests employees and Company
• Models a passion for the Company mission vision and values as well as inspiring team members to do the same.
• Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
• Must be an expert on how customer service is measured and be able to articulate service scores to team members.
• Must be an effective coach and developer of team members by using the leader coaching skills to get guide and root for employees.
• Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.
• Creates onboarding training experiences for new hires to set them up for success.
• Creates and update training and development tools
• Motivates the team to work toward peak performance
• Proactively identifies revenue opportunities with the spirit of Business Process Improvement
• Demonstrates analytical reasoning skills to identify and work through challenging problems and creates solutions.
• Exercises creative and innovative thinking and implementation to always identify cost savings opportunities
• Empowers and develop supervisory staff to effectively manage labor costs and supply costs based on business volume and demand
• Trains supervisors to use department specific systems
• Develop supervisor team to manage challenging situations/programs
• Observes and coach supervisors on leadership and coaching skills
• Empowers supervisors to work through challenging customer/employee issues
• Documents performance as needed for both positive and corrective performance behaviors
• Collaborate with other departments and Human Resources to create a highly skilled team of employees
• Holds leaders accountable for performance and customer service management programs and practices
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed professional appearance.
• Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical Mental & Environmental Demands:

• Must be able to work inside and continuously maneuver around office area and throughout the casino property.
• Must be able to bend crouch kneel twist lift stoop reach and work at a desk when performing administrative functions.
• Must be able to work in areas containing secondhand smoke dust loud noises and bright lights.

Harrahs reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.