Program Team Lead

Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forward-thinking and family-owned company where creativity is encouraged Are you goal driven Then the Program Team Lead (WIOA) position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Provide leadership and direction to WIOA program staff; provide excellent customer service to internal and external clients; develop and deliver program specifics; ensure program goals are met and contract and state regulations are adhered to on a daily basis. This position is responsible for daily management and oversight of daily program activities and EDSI staff.

Guides and supervises WIOA team members to ensure best practices are used and performance goals are met

Creates process flows and procedures for all Title I Programs including adult dislocated worker youth and Opioid

Supports Career Advisors through training weekly check ins and one on one development

Facilitates bi-weekly direct report meetings with WIOA team members

Supports Performance Analyst conduct case reviews for WIOA team members

Understands the operations and scope of work for the Adult/Dislocated Worker Youth and Opioid Grants

Works with the WIOA Team to maintain performance expectation and meet contract goals

Collaborate with the Performance Analyst to provide leadership to Career Advisors

Provides training to all new team members working on the Title I Program including Adult Dislocated Worker Opioid and Youth.

Serves as the Onboarding Champion for all new staff

Establishes master training agreements with providers on Chester Countys ETPL

Processes and assigns new program interest forms

Facilitates weekly training approval and case review meetings

Coordinates with CCWDB staff to complete necessary file monitoring and archiving

Tracks customer feedback data following workshops and CareerLink events

Tracks job seeker and partnership success stories and compiles a quarterly newsletter to be shared with partners

Will conduct outreach for targeted populations if specific grant funding becomes available through the CCWDB and will maintain a caseload of job seekers as needed (Examples: DWG Good Jobs Challenge)

Reviews program invoices and maintains program checkbooks in accordance with available ITA funding

Establishes master training agreements with providers and maintains the training waitlist in times of limited funding

Works with the CareerLink leadership team to implement new programming and processes to engage customers

Tracks jobseeker and partnership success stories and compiles a quarterly newsletter to be shared with partners

Assists in the preparation of project reports as needed

Provides new employee training as needed

Conducts outreach for targeted populations as specific grant funding becomes available through the DCWDB and maintains a caseload of jobseekers as needed

Oversees specialty projects and grants within Chester County

Maintains and tracks performance data for programs/grants in Chester County

Responsible for tracking invoices and training grant approval

Supports performance analyst in maintaining the Training Checkbook

Other opportunities as available

Bachelors degree in business education human services or a related field with a minimum of 3 years of experience in the workforce development field

Knowledge of all WIOA Programs One Stop Center American Job Centers and CWDS

Experience in providing career development assistance

Previous management experience with comparable project size an asset

Must have notable experience in team-oriented environment

Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude

Knowledge of Federal and State guidelines related to WIOA programs

Proficient in Microsoft Office applications

Valid Drivers License

Bring your expertise to EDSI and live our values every day: Show Up Smile and Support!

EDSI is a progressive forward-thinking family-owned company that is B Corp Certified.