Senior Development Officer (Data Operations and Project Support) Housing Department

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The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2024-25 operating budget of approximately $247 million and 112 employees the Department administers multiple local state and federal funds. We are committed to fostering a diverse inclusive work environment prioritizing social & racial equity and inclusion.

In Fiscal Year 202425 the Housing Department underwent a significant reorganization to better align with the Citys strategy of strengthening the housing continuum and addressing the needs of unhoused and unsheltered residents. As part of this effort the Department has placed greater emphasis on using data and technology to support housing programs guide decision-making and expand cross-departmental collaboration.

About the Data Operations and Project Support Team

The Housing Departments former Data Support Division has transitioned into the Data Operations and Project Support Team reflecting an expanded scope and growing role within the City. The team provides technical analytical and project management support across a wide range of housing and homelessness initiatives. This includes data integration with County partners coordination for CalAIM and administration of Salesforce systems such as Encampment Response Coordination System the Rent Registry and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Managers Office Focus Area Scorecards which track progress on reducing unsheltered homelessness.

The Data Operations & Project Support Team is actively building capacity to meet the Citys increasing demand for high-quality data and systems support. Looking forward the team will expand its role in integrating systems strengthening data quality and developing analytics and forecasting and geographic information system (GIS) tools (including Esri-based applications) that inform both policy and operational decision-making and better support staff delivering services in the field. The team is also exploring opportunities to leverage artificial intelligence (AI) to enhance efficiency and expand analytical capabilities.

Team members thrive in a dynamic environment that values flexibility agility and collaboration. By joining this team new staff will contribute to an evolving mission that is shaping how data is used across the Housing Department and City to improve services support residents and drive citywide impact.

The Housing Department is currently seeking to fill one (1) full-time limit dated Senior Development Officer vacancy on the Data Operations & Project Support Team. This is a limit-dated position that is anticipated to be funded through June 30 2026 subject to further extension as appropriate. However should this position be discontinued through the budget process the City may seek to place you in other internal job opportunities based on your previous work experience.

The Senior Development Officer (SDO) will serve as the Departments lead for managing and advancing the Countys Homeless Management Information System (HMIS) and related reporting infrastructure. This position sits within the Data Operations & Project Support Team and works closely with the Division Manager and the Lead Information Systems Analyst to ensure that HMIS data tools and workflows effectively support Housings programs and the City Managers Office Focus Area Scorecards. The SDO will supervise one (1) Development Officer and two (2) Analyst II positions providing day-to-day direction coaching and quality assurance for HMIS reporting data management and business intelligence products.

The SDO will lead efforts to strengthen HMIS data quality design and maintain reporting pipelines and ensure that HMIS reporting aligns with other City and partner systems. The role requires a balance of technical and programmatic skills: understanding homelessness and housing programs; translating business needs into reporting and system requirements; and turning complex data into clear actionable insights for executive leadership program staff and external partners.

Representative duties include:

• Serve as the Departments lead for HMIS management and reporting including internal Housing reports and City Managers Office Focus Area Scorecard measures related to homelessness and unsheltered homelessness.
• Supervise and mentor the HMIS Development Officer and Analyst staff including work planning priority setting performance feedback and professional development.
• Design implement and maintain HMIS reporting frameworks dashboards and data extracts that support program operations funder requirements and Citywide performance management.
• Lead efforts to improve HMIS data quality including development of validation rules data-cleaning protocols documentation and staff training materials.
• Serve as the Housing Departments primary HMIS Technical Administrator (TA)/Agency Lead in alignment with County HMIS guidelines acting as liaison with the County/Bitfocus HMIS team and CoC staff; coordinating Agency Lead communications and meetings; overseeing user account requests and deactivations; and supporting agency-level privacy security and data-quality responsibilities.
• Coordinate closely with the Lead Information Systems Analyst to align data structures workflows and reporting logic across Housings technology platforms supporting efficient and accurate data flows between systems.
• Collaborate with other City departments and external partners on systems-integration and data-sharing efforts that enhance analysis operational coordination and performance monitoring.
• Collaborate with program managers external agencies and County partners to understand reporting requirements translate them into system and data solutions and ensure timely and accurate deliverables.
• Develop and maintain business intelligence products (e.g. Tableau or Microsoft Power BI dashboards) that communicate key trends and operational insights to executives Council community stakeholders and frontline staff.
• Document business processes data definitions and reporting logic to support consistency transparency and onboarding of new staff.
• Identify opportunities to streamline workflows automate recurring reports and standardize metrics across Housing programs and Citywide homelessness initiatives.
• Contribute to cross-departmental data projects and workgroups representing the Housing Departments HMIS and reporting needs and ensuring alignment with broader City data governance and analytics efforts.

• Experience leading or administering a Homeless Management Information System (HMIS) or similar case-management / data system including responsibility for data quality privacy and compliance with HUD and local Continuum of Care standards.
• Ability and willingness to meet County HMIS requirements to serve as the Departments HMIS Technical Administrator (TA)/Agency Lead and agency-level privacy/security officer (for example completing required HMIS and TA/Agency Lead trainings participating in Agency Lead meetings and following County HMIS/CoC privacy and security policies).
• Demonstrated ability to design and produce clear concise executive-level reports and dashboards for City leadership (City Managers Office Assistant City Manager Housing Director) as well as tactical / operational reports that support day-to-day decision-making by program managers and staff.
• Experience translating program and policy questions into data and reporting requirements and communicating complex findings to non-technical audiences in writing in meetings and through data visualizations.
• Experience supervising or providing lead direction to analysts project staff or consultants working on data reporting or systems projects.
• Familiarity with homelessness affordable housing or related human services programs including knowledge of performance measurement and funder reporting requirements.
• Experience working on cross-departmental or cross-agency initiatives involving shared data system integrations or coordinated reporting between City departments County partners and community-based organizations.
• Strong project management skills including the ability to manage multiple deadlines coordinate with diverse stakeholders and deliver high-quality work products in a fast-paced environment.

Education:Bachelors Degree from an accredited college or university in Planning Housing Geography Economics Business Administration Public Administration Political Science Sociology or related field.

Experience: Five (5) years of increasingly responsible professional level directly related work experience including two (2) years of supervisory or development project lead experience.

Acceptable Substitution:Additional related experience may be substituted for the education requirement on a year-for-year basis.

Form 700 Requirement: This position requires a disclosure of outside investments real property interest income and business positions. You must complete and file an Assuming Office Form 700 with the City Clerks Office within the first 30 days of employment with the office.

The ideal candidate will possess the following competencies as demonstrated in past and current employment history.

• Job Expertise Demonstrates knowledge of and experience with applicable professional/technical principles and practices Citywide and departmental procedures/policies and federal and state rules and regulations.
  • Knowledge of homelessness response housing or related human services programs and funding requirements.
  • Knowledge of data management and reporting practices including data quality privacy and confidentiality standards when working with client-level information.
  • Knowledge of performance measurement program evaluation and the use of data to inform policy and operational decisions.
• Analytical Thinking Approaching a problem or situation by using a logical systematic sequential approach.
  • Ability to interpret quantitative and qualitative data identify trends and develop data-informed recommendations.
• Collaboration Develops networks and builds alliances; engages in cross-functional activities.
  • Work effectively with internal staff other departments County partners and community-based organizations.
• Communication Skills Effectively conveys information and expresses thoughts and facts clearly orally and in writing; demonstrates effective use of listening skills and displays openness to other peoples ideas and thoughts.
  • Ability to translate complex data and technical concepts into clear messages for diverse audiences including executive leadership.
• Computer Skills Experienced with common business computer applications including but not limited to: MS Outlook MS Word MS PowerPoint MS Access and MS Excel.
  • Comfortable learning and using databases web-based applications and reporting/dashboard tools.
• Fiscal Management Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds contracts and procurements.
• Initiative Exhibits resourceful behaviors toward meeting job objectives; anticipates problems is proactive and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Project Management Ensures support for projects and implements agency goals and strategic objectives.
  • Plans organizes and monitors multiple tasks and deadlines.
• Supervision Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Technology Use/Management Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
  • Plan implement and manage technology solutions; effectively applies information systems (e.g. case-management database and reporting tools) to improve program coordination and performance.
  • Partners with technical staff and vendors on system enhancements and integrations; and promotes user adoption while ensuring appropriate safeguards for data privacy and security.
  • Data and Information Management Develops and maintains structures standards and processes that support accurate consistent and timely data; monitors data quality documentation and reporting practices to ensure information is reliable for decision-making and compliance.

The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job specific questions. Applicants are expected to write their own essays/responses. Please be advised that useof AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. A technical test may be administered to evaluate the skills required for the position.

You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Please also ensure to attach your resume while submitting your application.

If you have questions about the duties of these positions or the selection or hiring processes please contact Angela Tea at .

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION please email and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning research and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials liveassessments and interviews. Howeverwe value authenticity accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge skills and experiences. While AI can supplement preparation it cannotreplace the originality and judgment we look for in our employees. This ensuresfairnesstransparency and equityfor all applicants in the hiring process.