Implementation Project Lead & Trainer, APAC

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Lucid Software is the leader in visual collaboration and work acceleration helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do passion & excellence in every area individual empowerment initiative and ownership and teamwork over ego. At Lucid we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team.

Since the companys founding Lucid Software has received numerous global and regional recognitions for its products business and workplace culture. These include being listed to the Forbes Cloud 100 Fast Company Most Innovative Companies Fortune Best Workplaces in Technology and PEOPLEs Companies that Care. Lucids solutions are used by more than 100 million users across the globe making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google GE and NBC Universal and we partner with leaders such as Google Atlassian and Microsoft.

The Implementation Services team within Professional Services plays an integral role at Lucid Software setting up each of our customers for long-term success. Each Implementation Consultant and Customer Trainer (IC) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively.

Responsibilities:

Provide a best-in-class onboarding experience for Lucid customers of every segment and size
Develop an understanding of your customers business objectives and success criteria as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
Drive alignment with stakeholders inside customer organizations to deliver a variety of customized professional service offerings on time and under budget
Act as the project lead on customer engagements aligning early with prospective customers account teams and post-sale partners in order to appropriately scope projects and set correct expectations
Serve as a subject matter expert assisting customers with effective and necessary change management account configuration training etc.
Develop and implement proven change management strategies to help customers adapt to new processes and systems
Coordinate and collaborate closely with Lucid technical and solutions consultants as necessary for delivery of customized solutions integration setup other technical configurations etc.
Drive successful user adoption of Lucids products through the facilitation and delivery of engaging instructor-led end user training
Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization

Requirements:

Bachelors degree (or equivalent education) with strong academic performance
3-5 years of experience in an implementation consulting in-depth SaaS training and education or consultative services role
Strong history of project management expertise - certifications (e.g. CAPM PMP etc.) a strong plus
Experience in and passionate about building relationships with internal and external stakeholders
Outstanding organizational and task management skills managing a varied set of responsibilities with strong attention to detail
Strong communication skills both written and verbal with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Strong aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
Willingness and ability to work an adjusted schedule (i.e. 6:00 am - 2:00 pm AEDT) to maximize overlap with home office in North America

Preferred Qualifications:

Previous experience working in SaaS or a large enterprise business even if in a non-consulting position
Empathy and a demonstrated passion for problem-solving
Proven ability to thrive in a fast paced high-volume and/or start-up-type environment
Proven ability to drive complex projects to completion
Bias towards finding solutions vs. shutting down ideas

#LI-MK1

Required Experience:

Senior IC