Customer Support Specialist 1

Clive, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our mission is to partner with educators on solutions that break down learning barriers and help all students realize their potential. With innovative digital and print curriculum in 6-12 language arts Advanced Placement courses and a wide range of other subjects and grade levels we are experiencing rapid growth as schools transition to blended learning. As a family-owned business since 1926 we build for the long term through a continual investment in our team where everyone is expected to take initiative work together think critically as well as learn and grow as individuals.

SUMMARY

We are looking for a customer-focused tech-savvy and service-minded professional to join Perfection Learning as a Customer Support Specialist 1. This role performs the daily customer service tasks of entering orders answering customer phone calls managing support cases for customer experience issues and supporting our sales team as needed. This position is integrated with our customer technical support team and allows for growth to Customer Support Specialist 2 as additional skills are developed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create and maintain customer records including individual school and contact setup and validation ensuring accurate data capture and updates in all relevant systems.
Manage the creation validation and maintenance of customer contacts and school records including school validation workflows and updates to addresses and related information.
Prepare and process proprietary trade and specialized quotes ensuring correct pricing rules and documentation are followed.
Enter modify and manage a variety of sales orders and purchase orders following established checklists and standard operating procedures.
Process RMAs and returns including creation of call tags and return authorizations and ensure accurate tracking and resolution of return-related issues.
Monitor and manage support cases for customer experience issues documenting details updating status and collaborating with colleagues to drive resolution.

QUALIFICATIONS

Demonstrated ability to independently provide customer support.
Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions
Strong technical aptitude
Excellent verbal and written communication skills
Ability to manage multiple customer support requests simultaneously while maintaining accuracy and attention to detail.

PHYSICAL REQUIREMENTS

Repetitive motions that include the wrists hands and/or fingers.
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods.
Visual perception to perform job including peripheral vision

Perfection Learning complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regard to race religion national origin ancestry color gender age disability sexual orientation or military status.

Required Experience:

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create and maintain customer records including individual school and contact setup and validation ensuring accurate data capture and updates in all relevant systems.
Manage the creation validation and maintenance of customer contacts and school records including school validation workflows and updates to addresses and related information.
Prepare and process proprietary trade and specialized quotes ensuring correct pricing rules and documentation are followed.
Enter modify and manage a variety of sales orders and purchase orders following established checklists and standard operating procedures.
Process RMAs and returns including creation of call tags and return authorizations and ensure accurate tracking and resolution of return-related issues.
Monitor and manage support cases for customer experience issues documenting details updating status and collaborating with colleagues to drive resolution.

QUALIFICATIONS

Demonstrated ability to independently provide customer support.
Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions
Strong technical aptitude
Excellent verbal and written communication skills
Ability to manage multiple customer support requests simultaneously while maintaining accuracy and attention to detail.

PHYSICAL REQUIREMENTS

Repetitive motions that include the wrists hands and/or fingers.
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods.
Visual perception to perform job including peripheral vision

Required Experience: