Care Center Rep

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest Medicare-certified home health provider has been delivering high-quality patient-centered care for over two decades and were looking for Care Center Representatives to join our award-winning team.

Key Responsibilities

• Serve as the first point of contact for patients caregivers and healthcare professionals seeking information assistance or services.
• Demonstrate interpersonal communication skills empathy and a customer-centric approach to provide outstanding support and ensure a positive experience for callers.
• Provide crucial support in coordinating appointments addressing inquiries and facilitating communication between patients and the healthcare team.
• Answer incoming calls promptly and professionally.
• Provide information on home health services scheduling and general inquiries.
• Follow established call center protocols and quality standards.
• Escalate complex issues to appropriate personnel for resolution.
• Document calls within medical records.
• Code calls depending on the request and resolution provided.

Qualifications

• Must have a high school diploma or equivalent. Additional education or training is a plus.
• Proven experience in a call center or customer service role preferably in healthcare.
• Proficiency in using call center software and computer applications.
• Excellent written and oral communication skills.
• Ability to multitask prioritize and work in a fast-paced environment.

Why Choose Pinnacle

• Growth & Stability: Over two decades as Floridas largest home health agency.

• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race religion age gender national origin disability veteran status or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10000 patients across Florida every day. Apply now!