Gaming Operations Shift Manager

Job Summary:

Manages the operational and technical functions of the Slot and Table Games Departments on an assigned shift in accordance with approved policies procedures and Internal Controls.Provides an efficient operation that presents a fair and honest gaming experience for guests as well as courteous and prompt service by all employees.

Qualifications:

• Must have the equivalent of three years previous casino gaming knowledge which should include experience in Slot Operations and Table Games.
• Must possess broad knowledge of casino rules procedures and regulations with strong organizational communication and leadership skills.
• Excellent customer service and employee skills are essential.
• Must have prior Casino Slot Shift supervisor or manager experience and a working knowledge of general business and accounting procedures.
• Must have knowledge of casino rules procedures and regulations pertaining to Casino Slot Operations and Table Games.
• Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance

Essential Job Functions:

• Responsible for Gaming Operations in all departmental initiatives related hiring training and process/procedure development.
• Maintains working knowledge of all local jurisdictional gaming laws (federal state and local) and attendant regulations as well as company internal controls.
• Exercises sound judgment and make reasonably prudent business decisions with the ability to adequately work through difficult problems and situations.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws regulations and Company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion within the organization a commitment to honesty integrity and responsible corporate behavior.
• Counsels guides coaches and assigned personnel in the proper performance of their duties.Prepares and coordinates the periodical performance review of assigned personnel.
• Conducts Performance Reviews and guides Slots and Table Games Supervisors in the preparation of performance reviews.
• Handling employees complaints or grievances
• Recommends disciplinary action or disciplines employees
• Monitors legal compliance with federal state and gaming laws
• Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations.
• Establishes and maintains departmental procedures that will ensure proper protection of all gaming operations from loss due to mistake or theft.
• Counsels guides evaluates and instructs assigned personnel in the performance of their duties.
• Coach and direct reports in pertinent skills of operations administration and promotes effective utilization of equipment and manpower.
• Authorizes guest comps to recognize loyal players in accordance with company guidelines.
• Ensure all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed professional appearance.
• Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.
• Any and all other job duties as assigned

Physical Mental & Environmental Demands:

• Must be able to maneuver all areas of the casino including in and around Pit areas.
• Must be able to bend stoop reach kneel twist and grip items when necessary.
• Must be able to respond calmly and make rational decisions when handling guests demands in a fast-paced environment.
• Must be able to tolerate areas containing secondary smoke high noise levels bright lights and dust.
• Must be able to read verify and sign appropriate documents relating to the game in a small area. Excellent vision (including peripheral) is needed to protect the games.
• Must be able to read write speak and understand English. Must be able to respond to visual and aural cues.
• Must be able to speak distinctly and persuasively to others.
• Must be able to respond to visual and aural cues.
• Must be able to tolerate areas containing secondhand smoke.

Harrahs reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.