Help Desk II (Temp Contract) Secret Cleared

Oklahoma City, OK - USA

Monthly Salary: $ 22 - 30

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

We are seeking an experienced Help Desk II Technician to provide intermediate-level technical support to end users across hardware software and network systems. This role handles escalated support requests works closely with Level I technicians and ensures timely resolution of more complex issues while delivering excellent customer service. This is a contract starting end of December lasting until end of March.

Responsibilities:

Provide Tier II technical support for desktops laptops mobile devices printers and peripheral equipment.
Respond to and resolve escalated tickets related to operating systems applications network connectivity VPN email and security issues.
Troubleshoot and resolve issues involving Active Directory user accounts permissions and group policies.
Install configure and maintain hardware and software across the organization.
Assist with system upgrades patches and scheduled maintenance activities.
Collaborate with Tier I technicians to provide guidance mentorship and technical escalation support.
Document resolutions update ticket notes and ensure accurate tracking within the help desk system.
Support onboarding/offboarding processes including device setup and user provisioning.
Maintain strong communication with end users providing clear updates and ensuring customer satisfaction.
Escalate unresolved issues to Level III support systems administrators or network engineering teams when necessary.

$22 - $30 an hour

Required Experience:

Contract

OverviewWe are seeking an experienced Help Desk II Technician to provide intermediate-level technical support to end users across hardware software and network systems. This role handles escalated support requests works closely with Level I technicians and ensures timely resolution of more complex i...