Systems & Applications Officer

About the Job

Location: Makati
Corporate Title: Junior Officer to Manager
Work Arrangement: Onsite

Our Store Operations Group (SOG) is looking for experienced professionals to join us in Makati in the role of Systems & Applications Officer.

In this role you will evaluate system-related projects and enhancements that impact store operations support RBG SOG and other units and provide analysis and solutions to production issues raised through the SOG Help Desk. You will also act as a business analyst lead UAT activities coordinate with IT and recommend process or system improvements to ensure efficient and seamless store operations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

What the role will entail

• Act as business analyst for all systems-related modifications impacting store operations

• Determine and document business requirements for system initiatives and projects from RBG SOG and other internal units

• Provide subject-matter expertise and guidance to IT counterparts throughout the SDLC

• Prepare test cases and scripts and ensure readiness of the UAT environment

• Monitor UAT progress escalate issues and consolidate results with relevant project teams

• Recommend workaround processes during system issues affecting store transaction processing

• Prepare user guides training materials and system advisories for stores and other affected units

• Conduct user training when needed

• Monitor post-production implementation and assess issues encountered

• Recommend system enhancements to improve customer service and turnaround time

• Validate audit exceptions and recommend appropriate solutions

• Track resolution of internal and external audit findings

What were looking for

• Graduate of any Business or IT-related course

• At least 3 years of experience in store support business requirements analysis project management or systems and applications user testing

• Familiarity with banking regulations applicable to financial institutions

• Knowledge of bank products services policies and procedures

• Proficiency in Microsoft tools and applications

• Strong analytical documentation communication and problem-solving skills

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs to reward high-performing individuals

• Opportunity to work with industry experts and be mentored by them

• Defined career progression paths to guide you in your professional growth