Manager, HMECU Connect
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Vacancy
Job Title: Manager HMECU Connect
Job Status: Regular Full-Time One (1) New Vacancy
Primary Location: Brantford Branch
Introduction
Are you energized by the idea of building something newcombining digital service in-branch experience and proactive sales leadership Do you excel at driving growth inspiring teams and strengthening community relationships If so the role of Manager HMECU Connect at Healthcare and Municipal Employees Credit Union (HMECU) offers a unique chance to lead our newest hybrid service channel.
Company
HMECU has been serving our healthcare municipal fire and police community for over 90 years! We value dedication and a commitment to excellent service. Our team members are the heart of our Credit Union and we are looking for individuals that share in our vision and purpose. We take pride in the service we provide to our members and are looking for an enthusiastic and passionate candidate to join our branch team.
Our Purpose
We care for the financial needs and wellbeing of our members so you can focus on what matters most.
Job Purpose & Summary
The Manager HMECU Connect is responsible for leading the operations sales and service delivery of HMECUs new hybrid branch and sales contact centre. This role blends entrepreneurial leadership with operational excellencetreating HMECU Connect as a business within the business. The Manager drives growth through proactive community engagement local business development and strategic relationship-building while ensuring seamless member-first service across digital phone and in-person channels under the cash-lite operating model.
As the face of HMECU Connect the Manager is empowered to identify opportunities build partnerships and lead a team that exemplifies innovation advice-driven service and operational discipline. This position plays a pivotal role in advancing HMECUs strategic priorities by integrating virtual and physical service delivery expanding member reach and fostering a culture of accountability ownership and excellence.
Skill Requirements
Required Experience:
- Minimum 5 years of progressive experience in financial services including at least 2 years in a leadership or supervisory role.
- Demonstrated business development and community relationship management experience preferred.
- Strong knowledge of retail banking operations lending and investment products.
- Proven ability to lead high-performing teams and coach to results.
- Exceptional communication relationship management and problem-solvingskills.
- Proficiencywith digital banking systems analytics tools and CRM/lead management platforms (or willingness to learn).
- Demonstrated ability toanalyzedata and translate insights into action plans.
- Post-secondary education in Business Finance or a related discipline preferred.
What youd be doing:
Leadership & Member Experience
- Lead coach and develop team members to deliver exceptional service across all channels (in-branch phone and digital).
- Foster a culture of ownership and prideinstilling an entrepreneurial mindset where each team member takes personal accountability for business results.
- Champion HMECUs mission vision and values through authentic engagement and consistent service standards.
- Monitor and enhance the quality of member interactions ensuring empathy accuracy and solution-oriented outcomes.
- Collaborate with Marketing and Operations to ensure campaign readiness staff engagement and consistent service delivery standards.
Sales Business Development & Community Engagement
- Act as the business owner for HMECU Connectdriving growth through new member acquisition relationship deepening and retention strategies.
- Identifyand cultivate local partnership opportunities with hospitals municipalities and community organizations aligned to HMECUs membership base.
- Represent HMECU Connect in community outreach events and sponsorship initiatives that build awareness and strengthen relationships.
- Drive the achievement of sales lending and investment targets through coaching data insights and performance management.
- Partner with Marketing and the Business Analyst toleverageanalytics for lead generation opportunity tracking and next-best-product recommendations.
- Continuously seek opportunities tooptimizeprocesses and introducenew ideasthat improve member experience and branch performance.
Operational Oversight
- Oversee day-to-day operations of the Brantford branch under the cash-lite model including dual-authorization vault processes and in-house ATM servicing.
- Ensure compliance with operational policies procedures and regulatory standards.
- Manage scheduling cash ordering security controls and balancing requirements.
- Maintain effective communication with internal departments (Operations IT Risk & Compliance) to ensure operational efficiency.
Data Analytics & Reporting
- Use analytics to monitor KPIs including member satisfaction conversion ratios and productivity metrics.
- Collaborate with the Business Analyst to interpret data dashboards and convert insights into actionable business plans.
- Lead local implementation of data-driven initiatives such as targeted outreach and segmentation-based campaigns.
Cross-Functional Collaboration & Governance
- Participate in monthly cross-functional reviews with Marketing Operations and Analytics to evaluate performance andidentifyimprovement opportunities.
- Provide feedback to Senior Leadership on member trends operational barriers and technology enhancements.
- Represent HMECU Connect in organizational initiatives that advance digital-human integration and service innovation.
Other Duties and Responsibilities as may be assigned
Please note:Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with you require a specific accommodation because of a disability or a medical need please contactHRso that arrangements can be made.
HMECU uses AI-assisted tools to support our recruitment process such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.
Job Type: Full - time
Primary Location: Brantford Branch
Hours of Work: 35 hours per week
Benefits: YES. At HMECU we offer a very comprehensive Benefits Package. 100% Employer Paid Benefits for STD LTD Life Insurance Extended Health Dental Coverage and Employee Family Assistance Program.
Pension: 7% Employer Contribution to our Defined Contribution Pension Plan
Compensation: Band 6 - $73300 - $109900
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
