Technology Support Analyst I
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Job Location:
Boca Raton, FL - USA
Yearly Salary:
$ 50000 - 55000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Apply now to join FAU on its race to excellence.
For more information on everything FAU has to offer please visit
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic Universitys Office of Information Technology is seeking a detail-oriented and customer-focused Technology Support Analyst I in Boca Raton FL to provide first-line technical assistance to our vibrant campus this role youll be the go-to resource for troubleshooting hardware software and network issues managing support tickets and ensuring smooth technology experiences for students faculty and staff. If you thrive in a dynamic environment and enjoy learning new technologies this is an excellent opportunity to make a meaningful impact.
The Technology Support Analyst I receives incoming requests from the Manager of Technology Support Services within Enterprise Support to resolve or expedite the resolution of computer-related problems. The nature and functionality of the projects vary by individual and change over time as necessary to accomplish the Universitys academic mission.
Serves as a staff member for Technology Support Services within Enterprise Support and is responsible for providing technical support to the FAU user community.
Summary of Responsibilities includes:
Responsible for handling incoming technical support requests via phone chat tickets and walk-ins.
Create log update and resolve technology tickets effectively and efficiently using the appropriate ticketing system.
Provides first-line support for requests related to user management such as login assistance password resets WiFi configurations and email configurations.
Responsible for providing first-line support for the installation configuration maintenance and support of hardware and software for desktops laptops wireless and cellular devices peripherals LANs and WANs.
Basic troubleshooting of software network and hardware-related issues.
Creates documentation and knowledge-sharing communication to support the Office of Information Technologys technical support knowledge base.
Maintain/enhance technical expertise level by keeping current with industry standards and technical trends.
Performs other job-related duties for the position as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (at thePresidents discretion).
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).
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Minimum Qualifications:
Masters degree from an accredited institution in an appropriate area of specialization; or a bachelors degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.Preferred Qualifications/Skills:
Valid drivers license.
Customer service experience.
Experience with installing supporting and troubleshooting Windows and Mac operating systems and Microsoft Office365 suite.
Experience with supporting mobile devices such as iPhone Android and Windows phones.
Solid technical writing skills are necessary good written and verbal skills are a must and superior customer service skills are essential.
Salary:
$50000 - $55000 per year.College or Department:
OIT: Technology Support ServicesLocation:
Boca RatonWork Days and Hours:
Monday - Friday 8:00 a.m. - 5:00 p.m.Application Deadline:
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official sealed transcripts and original NACES evaluation if applicable sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II) motor vehicle check credit check reference checks alcohol and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources please call . For communication assistance call 7-1-1.
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Florida Atlantic University (FAU) is a student-centered public research university committed to empowering students who want to make a difference.
