Sr. Program Manager, Business Operations and Productivity, 3P MX External Fulfillment
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Program Manager for External Fulfillment in Mexico leads complex cross-functional initiatives that drive the strategic growth and operational excellence of Amazons seller-managed fulfillment programs including Easy Ship Seller Flex and Self Ship. This role is responsible for end-to-end program deliveryfrom conception through implementation and continuous improvementensuring scalable solutions that enhance seller experience expand Prime-eligible selection and deliver exceptional customer outcomes across Mexicos third-party marketplace. Additionally the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.
Key job responsibilities
- Program Leadership: Scope design and deliver business-critical programs that support External Fulfillment network expansion driving the overall program strategy and roadmap in alignment with organizational goals
- Cross-Functional Collaboration: Partner with Product Operations Transportation Sales and Technology teams to define requirements secure resources and manage implementation timelines across multiple workstreams
- Stakeholder Management: Serve as the primary point of contact for program updates proactively managing relationships with leadership retail partners and operational teams to ensure alignment and drive resolution of complex issues
- Data-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities track program performance and make informed trade-offs that optimize delivery timelines and business outcomes
- Process Innovation: Drive continuous improvement initiatives that remove seller friction enhance operational efficiency and scale fulfillment capabilities while maintaining Amazons high standards
- Risk Management: Develop contingency plans manage escalations and navigate ambiguity to keep programs on track despite changing business conditions
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- Speak write and read fluently in English and have the ability to take direction in English
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
- Program Leadership: Scope design and deliver business-critical programs that support External Fulfillment network expansion driving the overall program strategy and roadmap in alignment with organizational goals
- Cross-Functional Collaboration: Partner with Product Operations Transportation Sales and Technology teams to define requirements secure resources and manage implementation timelines across multiple workstreams
- Stakeholder Management: Serve as the primary point of contact for program updates proactively managing relationships with leadership retail partners and operational teams to ensure alignment and drive resolution of complex issues
- Data-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities track program performance and make informed trade-offs that optimize delivery timelines and business outcomes
- Process Innovation: Drive continuous improvement initiatives that remove seller friction enhance operational efficiency and scale fulfillment capabilities while maintaining Amazons high standards
- Risk Management: Develop contingency plans manage escalations and navigate ambiguity to keep programs on track despite changing business conditions
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- Speak write and read fluently in English and have the ability to take direction in English
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
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