Operations Manager, Sort Center
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
DESCRIPTION
Operations Managers are responsible for all budgetary people development and operations objectives for one functional area of our Sort Center (Inbound Sortation Outbound). Additional responsibilities include managing and leading a team of Area Managers coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the Fulfillment Center.
Ø Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance provides feedback and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
Ø Works closely with partner functions (PXT Manager Financial Manager Facilities Manager LH Manager S&LP Manager and Other Sr. Ops. Managers IT Manager) to build and secure support and resources for projects and initiatives in his/her area as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas along with ideas for solutions to Sr. Ops General Manager and / or HR.
Key job responsibilities
Lead and supervise a team of Team Leaders and associates in outbound or inbound operations within the Sort Center.
Responsible for the overall safety quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
A day in the life
Internal Stakeholders - Inbound Outbound PS L&D SF LH & PXT Team.
Customers - Last Mile for any customer related escalations Central Agencies like ACES S&OP CF Team.
This position is expected to have good stakeholder management with the agencies mentioned above working towards the shared goal of uplifting Customer Experience.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Operations Managers are responsible for all budgetary people development and operations objectives for one functional area of our Sort Center (Inbound Sortation Outbound). Additional responsibilities include managing and leading a team of Area Managers coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the Fulfillment Center.
Ø Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance provides feedback and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
Ø Works closely with partner functions (PXT Manager Financial Manager Facilities Manager LH Manager S&LP Manager and Other Sr. Ops. Managers IT Manager) to build and secure support and resources for projects and initiatives in his/her area as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas along with ideas for solutions to Sr. Ops General Manager and / or HR.
Key job responsibilities
Lead and supervise a team of Team Leaders and associates in outbound or inbound operations within the Sort Center.
Responsible for the overall safety quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
A day in the life
Internal Stakeholders - Inbound Outbound PS L&D SF LH & PXT Team.
Customers - Last Mile for any customer related escalations Central Agencies like ACES S&OP CF Team.
This position is expected to have good stakeholder management with the agencies mentioned above working towards the shared goal of uplifting Customer Experience.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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