HART Coordinator

Organisation:Leicestershire County Council

Work Location:Room 700 Rutland Building County Hall Leicester Road Glenfield LE3 8RA

Worker Category:Hybrid Worker - Shift working. Office Base Mon - Fri AM shift PM weekend & Bank Holidays shift working from home.

Salary:32070 - 34359 per annum (pro rata for part time) 16.61 - 17.80

Working Hours:18.5 hours per week (WEST)

Contract Type:Permanent

Closing Date:12^th December 2025

Interview Date(s):TBC

This role does not meet the minimum salary requirements for sponsorship; therefore you must already have the right to work in the UK in order to apply.

Why work for theCounty Council

• Opportunities to join a very good Local Government Pension Scheme
• Opportunities to progress within a large public sector organisation
• Extensive training and development opportunities
• Generous annual leave entitlement
• Access to staff wellbeing & counselling Service
• Discounted local gym membership
• Work for an organisation which 94% of our staff say is a good employer

About the Role

1 x 18.5 hour post

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes reablement which helps people return home from hospital or prevent them from being admitted to hospital and regain their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support helping someone to become as independent as possible and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

Key Duties:

The purpose of the job is to:

• Be part of a team that acts as the first point of contact for all internal and external customers to the HART service.

• Accept initial referrals (including out of hours) into the service.

• Triage and risk assess referrals against the HART service criteria and transfer to appropriate pathway for Duty Officers & Programmers to allocate work.

• To provide advice and guidance for all referrals which do not meet the criteria for a direct care response.

• Prioritise urgent referrals to meet key performance indication response times within a two-hour window.

• Allocate and co-ordinate work with appropriate response. Provide handover to the next shift and escalate any issues or concerns to the Senior Coordinators or out-of-hours HART Manager as appropriate.

• Embed collaborative working with health partners and other stakeholder.

• Complete onward referrals to care pathway teams as appropriate and necessary.

• Provide advice and guidance to other Referral Duty & Programming and Service Contact and Triage staff as appropriate.

It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends early late and day shifts and bank holidays.

About You:

Level 3 Diploma in Health and Social Care or substantial social care experience.

Effective planning managing and prioritising working and meeting deadlines.

Experience of working with other agencies and/or working in a multi-agency environment to identify and meet needs with creative and pragmatic solutions.

Ability to continuously update knowledge implement and introduce systems to evidence adherence to legislative/regulatory standards and service frameworks relevant to the service.

Be able to effectively manage motivate lead staff and develop trust within the team and encourage team members to build positive trusting relationships with each other across departments and with customers service users and partners.

To liaise with service users and their families regarding any package of care offers following receipt of communication through the brokerage team as appropriate.

To support the development of systems processes and procedures under the direction of the HART Manager to ensure services maintain comprehensive end to end processes. To use Information Technology applications e.g. Microsoft Outlook Word Excel and database applications

A flexible approach to work access to a vehicle and drivers licence and an Enhanced DBS is required.

For information on our approach to the recruitment of ex-offenders please see ourpolicy statement.

For further information regarding this position please contact Jane Wesson HART Recruitment and Quality Manager:

Email addressTel:

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in theOur Working Stylespage on our career site.

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus; communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see theHow to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.