Clinical Programs & L&D Manager

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care so were there for pets when they need us most. Our clinics are designed with pets and people in mind: warm friendly and highly sniffable. We balance this design with a strong focus on technology all built in-house which means we can easily innovate our systems to improve the veterinary team pet and client experience.

About the Role

Were hiring a dynamic and influential hands-on clinical leader to lift skills on the floor and build programs that stick. This role reports to the CVO with dotted-line responsibility to our field medical leaders (AMD/RMDs). The ideal candidate has a clinical background (veterinary technician or veterinarian) and will split their time between clinical shifts and developing practical playbooks (programs projects protocols) that make care safer faster and more consistent.

Were looking for an action-oriented executor who can ensure our field medical leaders are supported engaged and accountable for delivering exceptional medical quality and an individual who can bring clinical context into cross-functional conversations. This role will serve as a leader and a teacher actively participating in developing and administering initiatives and training programs for the clinic and the broader company audience.

Your Priorities

• Learning & Development Engine
• Focus on program development deployment planning execution assessment and improvement
• Measure adoption and outcomes.
• Field Presence
• Maintain clinical skills by practicing alongside your clinical teams and using the opportunity to train and upskill teams.
• Presence in our clinics as needed to identify areas of opportunity support program and project deployment and generally unblock gold-standard care.
• Dotted-line leadership management: Enable AMD/RMD excellence through availability alignment and consistent follow-through.

Your Strengths

• Autonomous following strategic alignment: Converts agreed priorities into plans executes independently and flags risks early.
• Detail-oriented and accountable: Tracks commitments meets deadlines without reminders and closes loops.
• Solution-oriented: Surfaces options recommends a path and moves decisions to done.
• Leads through influencethrives in a matrix aligning dotted-line AMD/RMD/MD partners with clear goals cadence and accountability.
• Builder/finisher: You dont just planyou develop gather feedback and iterate quickly.
• Data-informed & practical: Sets simple metrics monitors progress through pilot and post-deployment and makes it easier for teams to do the right thing.
• Calm under change: Prioritizes makes progress with imperfect info and keeps teams aligned.

Core Responsibilities

Program Development & Deployment Support

• Draft project charter or SOPs checklists and templates; partner with SMEs for accuracy.
• Support pilot as needed with clear success metrics and KPIs/SLAs. Launch with change-management guides including job aids training materials and hosting office hours. Publish a RACI so ownership is clear.
• Data stewardship: Choose appropriate data sources (LMS Sheets Domo) and analyze data to identify trends and insights that can inform decision-making. Translate results for clinical and executive audiences

Learning & Development

• Assess needs: Partner with the CVO VP Medical Quality Sr. Director of Nursing and AMD/RMDs to identify needs and maintain role-based skills matrices (DVMs nurses clinic leaders).
• Support onboarding design: Build 30/60/90 programs for doctors and nurses with competency checklists shadowing guides job aids and sign-off rubrics; keep a single version-controlled onboarding hub.
• Leadership development: Co-create development curricula for clinic leaders (coaching feedback ER basics workflow management) run cohort sessions and coordinate speakers/SMEs.
• Build & deliver content: Draft slides and facilitator guides.
• Communication cascade: Publish simple update emails and calendars; notify leaders of onboarding status and upcoming deadlines; capture FAQs into job aids.

Cross-Functional Communication

• Summarize programs and results with clear narratives key metrics and context tailored to clinicians leaders and executives. Help craft messaging for internal and external forums
• Work across partner functions (Operations TA Marketing Finance Data/IT Training) to align plans timelines and resourcing.

Team Engagement & Culture

• Foster a culture of collaboration accountability and medical integrity across the region.
• Partner with clinic leadership to strengthen engagement retention and employee satisfaction.

Practice-Driven Insights & Improvement

• Maintain frontline proficiency with 4-8 clinical shifts/month (based on discussion and project need) modeling protocol adherence (RECOVER anesthesia dentistry) and capturing cases to update curricula and SOPs.
• Harness the power of bedside insights engage with the CVO and field leaders to pressure-test implications and operationalize them into scalable programs and projects.

Qualifications

• Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited university. May include board certification.
• State licensure that is in good standing OR eligibility for such licensure to include all states for clinics under supervision. If DVM DEA licensure and CDS licensure if needed for all states for clinics under supervision.
• 5 years of clinical experience including experience in medical operations/leadership program development or learning and development. Multi-site experience is preferred.
• Proven ability to operate in a matrix (dotted-line relationship) and strong interpersonal and communication skills.
• Excellent written/verbal communication; confident presenter/facilitator; comfortable with basic metrics and dashboards.

Why Bond Vet

• Doctor-led company with a collaborative supportive culture.
• Competitive compensation equity participation and comprehensive benefits package.
• Opportunities to shape and influence the growth of a rapidly expanding mission-driven organization.
• Mission with community impact. Expand access and advocacy through programs like Bond to the Rescue and education partnershipsdo well and do good.
• Tech-enabled medicine. Early access to tools that reduce admin and raise quality (AI scribing inventory automation Cubex) plus our Bond Vet Academy (spatial computing/Apple Vision Pro) for 3D procedural training.
• Career pathways & mentorship. Develop AMD/RMD/MD leaders; grow your own scope with true sponsorship.

Pay Range: $180000-$220000 annually.

Currently working elsewhere We get it - the vet world is small. Were committed to a confidential and positive experience. Just looking to chat Lets grab a coffee or hop on the phone. Email our Team at

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