Client Solutions Lead Social Analytics

Fluency (part of the MC Saatchi Group) is looking for a Client Solutions Lead to oversee global client projects build senior client relationships and transform data into compelling stories. If youre passionate about insights strategy storytelling and thrive in a collaborative environment wed love to hear from you!

The Role:

As the Client Solutions Lead Social Analytics youll be responsible for managing strategic relationships overseeing project delivery and driving business growth across your portfolio. You will act as the key point of contact for clients collaborating closely with our consulting and data science teams to deliver innovative AI-powered insights with a specific and deep focus on social media performance and trends.

This role combines client leadership commercial accountability and compelling data-driven storytelling especially in translating social media content performance (organic and paid) into actionable business strategy across industries from e-commerce to government.

What youll do:

• Own client accounts take overall accountability for delivery outputs and commercial performance within your portfolio proactively managing contracts SOWs and scopes of work.
• Build Deep Client Partnerships & Drive Proactivity Maintain trusted partnerships with senior stakeholders serving as an actively leaned-in proactive advisor. Share emergent social media findings and trends before being asked offering strategic counsel clarity around expectations and solutions to complex challenges.
• Lead Social Media Performance Evaluation Oversee the deep-dive evaluation of both organic and paid social media content. Drive analysis to understand how platform algorithms are up-weighting content what content is working well and critically why ensuring these insights lead to clear client action.
• Drive High-Quality Delivery Lead account teams allocate resources and ensure deadlines are consistently met while interrogating outputs to guarantee excellence in storytelling and insight delivery.
• Champion Pitches and Growth Play a leading role in pitches whether leading directly or acting as a pitch doctor and identify organic opportunities to broaden relationships and revenue.
• Guide Strategic Outputs Work with colleagues to shape decks reports and campaigns that turn diverse data sources (with a strong emphasis on social platforms alongside search forums news blogs etc.) into compelling stories using advanced AI-driven analysis.
• Mentor and Develop Others Support and challenge junior consultants providing coaching feedback and professional development to raise the floor and ceiling of delivery quality.
• Collaborate Across Teams Partner with strategy leads consulting and data science colleagues to create innovative first-class solutions that answer client briefs and unlock new value.
• Be the Social Media Pulse Maintain your ear to the ground on all things social media. Keep a close eye on emerging platform features content formats and industry trends to bring fresh proactive thinking to both clients and internal teams.

What youll bring:

• Strong experience in consulting insights market research or a related environment (agency or client-side).
• Proven success in leading senior client relationships and delivering complex projects.
• Deep demonstrable knowledge of major social media platforms (e.g. TikTok Instagram YouTube X etc.) including their current algorithms advertising mechanisms and content best practices.
• A strong insight mindset with experience in evaluating organic and paid social media performance data translating metrics into strategic takeaways.
• Strong commercial awareness with experience managing contracts SOWs and business targets.
• Skilled in producing cohesive data-backed insight reports and presentations with a focus on compelling narrative development.
• Comfortable with research tools such as Brandwatch GWI YouGov Profiles Mintel or SimilarWeb.
• A clear communicator collaborator and team leader with strong mentoring skills.
• Curious resilient and passionate about how data particularly social media data drives brand success.
• (Bonus) Experience with analysis/visualisation tools (Tableau SQL Python R SPSS) or additional languages.

How youll excel:

• Excellent communicators and confident presenters.
• Proactively leaned-in personalities who build rapport quickly and inspire trust by bringing foresight to the client conversation.
• Natural collaborators who build rapport quickly and inspire trust.
• Commercial thinkers who balance profitability with outstanding client service.
• Entrepreneurial and hungry for growth.
• Trusted advisors with a strong POV on how data especially from social platforms can transform client businesses.
• Leaders who motivate others and raise the quality of work across teams.
• Resilient under pressure staying calm positive and solutions-focused.
• Comfortable sharing credit shouldering challenges and having honest conversations.

CLOSING DATE: 04 January 2026. No Recruitment Agencies.

What youll get:

We offer a competitive salary a comprehensive employer subsidized benefits package which includes group medical dental and vision coverage Health Savings Account 401k retirement plan with annual company match employee wellness commuter benefits and cellular phone allowance generous paid time off and employee volunteer day to encourage social responsibility giving time to the non-profit community service or charity of your choice. Salary is dependent on experience but ranges from: $100000 $130000. All candidates must have the ability to work in the US; we are unable to sponsor any work visas for this role.

ABOUT MC SAATCHI GROUP

MC Saatchi Group has pledged its commitment to create a company that values difference with an inclusive culture. As part of this MC Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate celebrates diversity and bases all hiring and promotion decisions solely on merit without regard for any personal characteristics.

If you require any reasonable adjustments throughout the recruitment and selection process please make us aware as part of your application.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).

#LI-BM1