Customer Service HF Internship
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Job Location:
Boulogne-Billancourt - France
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
SKALEET
Skaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate scale and deliver superior banking experiences to millions of end-customers.
At Skaleet we thrive on collaboration creativity and a shared passion for redefining the future of banking.
Join us in our journey to transform the financial industry!
We are constantly looking for talented individuals to help us continue developing our solution and achieve our goals: supporting financial institutions in their innovation journey.
Job Description
Context
As a Customer Service Intern you will join the Customer Service team and will report directly to Audrey Customer Service Director.
You are responsible for the proper functioning of services delivered to clients responsiveness in case of incidents and maintaining a high level of satisfaction.
Your mission lies between technical tasks communication and continuous improvement.
Your future missions
Client Relationship and Service Management
- Ensure regular operational follow-up with clients to review requests incidents and evolutions.
- Act as the main technical point of contact understand business needs and coordinate internal responses.
- Identify new opportunities for optimization or improvement of the delivered service.
Advances Technical Support
- Handle complex requests and incidents not resolved by level 1.
- Support level 1 teams in troubleshooting and skill development.
- Collaborate with Software Factory teams to resolve technical issues.
- Document solutions enrich the knowledge base and write incident reports.
Service Quality and Continuous Improvement
- Monitor alerts from monitoring tools (Kibana 247 etc.) and implement corrective or preventive actions.
- Be proactive in improving support processes client follow-up and incident management.
- Participate in operational risk management and in the implementation of continuity or contingency plans.
Desired Profile
You are a great match if :
- Final-year student from an engineering school.
- Languages: Fluent in French and proficient in English both written and spoken.
- Interpersonal Skills: Strong service mindset rigor autonomy team spirit and ability to prioritize under pressure.
- You thrive on challenges and have an entrepreneurial mindset.
The benefits of joining Skaleet
- Lunch Matters : We provide a Swile card to cover your meals on workdays
- An entrepreneurial mindset and strong team spirit
- Beautiful brand-new offices located in Boulogne-Billancourt right next to Metro Line 10.
Recruitment Process
- A first video call with Maxime from the HR team to get to know each other and tell you more about Skaleet our company culture & values (30).
- A second interview with Alexis (VP Customer Service Engineer) and Audrey (Customer Service Director) (60).
We look forward to discovering your profile !
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Since our first core banking implementation in 2015, we have onboarded 30 customers successfully across 15 countries.Combining technology and banking experts, we serve traditional banks and disruptors with a strong entrepreurial mindset yet with high standards of institutional quality ... View more
