Service Dispatcher Iberia

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Everything you are looking for and more

Join our Iberia Service Team and take a key role in ensuring that every maintenance and repair request runs smoothly from start to finish. Youll act as the operational link between service needs and field executioncoordinating work orders monitoring progress and helping us deliver top-quality service to our customers. From tracking SLAs to expediting urgent cases and keeping spare parts stocked youll make sure operations run efficiently and on time. If youre organized proactive and thrive in fast-moving environments this role is for you. This position is fully embedded within the Service Team.

What responsibilities and objectives will you have

Dispatch and assign service orders to internal or external teams
Monitor service tickets daily and ensure progress is on track
Follow up on pending interventions and resolve bottlenecks quickly
Track ETA and SLA compliance ensuring service delivery within agreed timelines and supporting
achievement of team KPIs
Communicate updates proactively to all relevant stakeholders
Manage stock levels of spare parts and consumables including physical warehouse inventory regular
stock counts and optimization of safety levels
Coordinate shipment and delivery of materials to field technicians ensuring availability of parts
before interventions
Expedite critical or at-risk orders to ensure service continuity
Maintain accurate documentation and status updates of all activities
Address operational issues with agility and problem-solving mindset
Contribute ideas for continuous improvement of dispatching stock management and logistics
processes
Collaborate closely with the Service Team and manage third-party partners

Well what will the requirements be

Strong organizational and multitasking skills
Ability to coordinate technical personnel
Experience in inventory management purchase order handling and stock control
Previous exposure to environments involving electronic repairs (a plus)
Proficiency with dispatching tools and order management systems
Solid Microsoft Office skills (Excel Word PowerPoint)
Ability to stay calm under pressure and manage urgent cases effectively
Native Spanish fluent English
Preferably based in Madrid

What do we offer

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Flexible remuneration services can be contracted

Why join us

Because we dont settle we go further and multiply impact (10X Attitude).
Because we design every transformation around real customer value (Passionate About Customers).
Because we make things happen fast and smart not perfect but done (Go Go Go).
Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
Because we win together diverse collaborative driven by one shared vision (One Goal One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.

Everything you are looking for and more Join our Iberia Service Team and take a key role in ensuring that every maintenance and repair request runs smoothly from start to finish. Youll act as the operational link between service needs and field executioncoordinating work orders monitoring progress a...