Technical Program Manager (Germany)

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About our client

Our client is a fast-growing European AI company redefining how enterprises deliver customer support. Theyre building a next-generation conversational agent platform that helps global organizations deploy AI agents able to truly understand local language culture and context across voice chat and email. Trusted by leading enterprises in telecom finance and healthcare and backed by top-tier investors the company is scaling rapidly across Europe. Join a high-velocity product-driven AI startup where each team member drives real impact working with cutting-edge technology global clients and founders who combine deep AI expertise with enterprise delivery excellence.

Role Summary

As a Technical Program Manager (TPM) youll be the central owner of end-to-end delivery for our AI solutions to enterprise clients. Your primary mission is to be the crucial bridge between the clients business objectives and our engineering teams technical reality. You define what we build when its delivered and ensure successful production launches and high adoption rates.

Key Responsibilities

Delivery Leadership: Own the entire implementation lifecycle meticulously orchestrating timelines and defining SLAs across Product Engineering and Client teams.
Technical Scoping & Requirements: Translate high-level business goals into strict actionable project requirements and success metrics. You are the guardian against scope creep.
Technical Translation: Convert client needs into precise project tickets and blueprints providing Agent Engineers with a clear roadmap for development.
Performance and Value: Monitor and analyze AI agent performance in production against key business KPIs (e.g. resolution rates CSAT). Drive continuous refinement cycles based on hard data.
Client Success & Strategy: Act as the main client interface. Prove solution value with data and collaborate to identify and scope new AI use-cases to expand our footprint within the enterprise.

Why join
- Be part of a team defining how enterprises deploy AI at scale.
- Work with cutting-edge technology trusted by global enterprises.
- Fast entrepreneurial environment high autonomy and high impact.
- Competitive compensation and equity package.
- Germany-based hybrid setup.

Role Summary

Delivery Leadership: Own the entire implementation lifecycle meticulously orchestrating timelines and defining SLAs across Product Engineering and Client teams.
Technical Scoping & Requirements: Translate high-level business goals into strict actionable project requirements and success metrics. You are the guardian against scope creep.
Technical Translation: Convert client needs into precise project tickets and blueprints providing Agent Engineers with a clear roadmap for development.
Performance and Value: Monitor and analyze AI agent performance in production against key business KPIs (e.g. resolution rates CSAT). Drive continuous refinement cycles based on hard data.
Client Success & Strategy: Act as the main client interface. Prove solution value with data and collaborate to identify and scope new AI use-cases to expand our footprint within the enterprise.

Why join
- Be part of a team defining how enterprises deploy AI at scale.
- Work with cutting-edge technology trusted by global enterprises.
- Fast entrepreneurial environment high autonomy and high impact.
- Competitive compensation and equity package.
- Germany-based hybrid setup.