Pega Scrum Master || Onsite – Toronto, Ontario || Contract

Job Title: Pega Scrum Master (Banking Domain - MUST)

Location: Onsite Toronto Ontario
Duration: 6 12 Months (Contract)
Work Type: 100% Onsite (No Remote / No Hybrid)

Job Summary

We are seeking an experienced Pega Scrum Master (10-14 years) to lead Agile delivery for multiple Pega-based product teams within a large enterprise transformation program. The ideal candidate will have strong knowledge of the Pega delivery ecosystem experience supporting Pega development teams and a proven track record of driving predictable delivery continuous improvement and cross-team collaboration.

Key Responsibilities

• Facilitate all Scrum ceremonies including daily standups backlog refinement sprint planning sprint reviews and retrospectives.
• Coach and guide Pega delivery teams on Agile/Scrum best practices and ensure adherence to Pega project delivery methodology.
• Work closely with Pega Product Owners Pega Lead System Architects (LSAs) Developers QEs and BSAs to support sprint execution and unblock delivery.
• Ensure user stories are well-refined with acceptance criteria Definition of Ready (DoR) and Definition of Done (DoD).
• Maintain sprint artifacts including velocity tracking burndown charts risk logs dependency logs and issue lists.
• Coordinate across multiple Pega pods to manage dependencies integration touchpoints and release planning.
• Monitor and escalate risks impediments and bottlenecks to leadership with clear mitigation plans.
• Drive continuous improvement through actionable retrospective insights and Agile maturity coaching.
• Protect the team from unplanned work and enforce Agile discipline to ensure predictable delivery.
• Promote transparency accountability and ownership within the Pega delivery squads.
• Use Jira / Azure DevOps / Rally or similar tools to ensure traceability and reporting across epics stories and test results.

Required Skills & Experience

• 10-14 years of experience in Agile delivery including 4 years as a Scrum Master on Pega projects.
• Hands-on experience supporting full SDLC delivery of Pega PRPC applications.
• Understanding of Pega terminology and components:
  • Case types & workflows
  • Data pages & decision rules
  • UI screens & SLA rules
  • Integrations (REST/SOAP)
• Proven experience delivering solutions in large enterprise environments using Agile/Scaled Agile frameworks.
• Experience managing cross-team dependencies vendor teams and multi-disciplinary delivery groups.

Preferred Qualifications

• Scrum and Agile certifications preferred (e.g. CSM PSM SAFe SSM SAFe SASM).
• Pega certifications (CSA/CSSA) are a strong plus but not mandatory.
• Experience with CI/CD DevOps pipelines and automation is an asset.