Experience And Skill Set Requirements
Service Delivery & Digital Service Design: (30)
Minimum of 5 years experience and has demonstrated experience in a range of the following service design and user experience techniques: User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Customer journey mapping; Collaborative design; Prototyping; Service blueprinting. Demonstrated knowledge of emerging trends and developments in service delivery digital service design and leading edge technology related to digital service design and in-person service delivery models.
Digital Thinking: (20)
Has a proven willingness to take calculated risks get it wrong learn from feedback work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.
Analytical Thinking: (25)
Has some experience using data analytics to develop evidence-based suggestions to better the end user experience. Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of clients current and future needs.
Relationship Building : (15)
Demonstrates enthusiasm for cooperativeness co-design and facilitation. Shows respect for the opinions of others a willingness to share information and the ability to build rapport with clients stakeholders vendors and colleagues. Can delegate prioritize and has the ability to motivate others.
Communications Skills: (10)
Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders familiar with service design and user experience aspects of digital service delivery.
MUST HAVES:
UX/UI Design Experience:
Proven experience designing for web and mobile applications with a focus on intuitive user-friendly interfaces.
Proficiency in Design Tools: Skilled in tools like Figma Sketch Adobe XD for creating wireframes mockups prototypes and user flows.
User-Centered Design & Research: Ability to conduct user research usability testing and translate findings into sitemaps journey maps and design iterations.
Nice-to-Haves: OPS Experience: Familiarity with Ontario Public Service standards accessibility (AODA) and government digital principles.
Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.