Service Now ITSM Consultant

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Service Now ITSM Consultant

Work location: Boston MA (Hybrid)

Duration: 12 Months

Responsibilities:

Technical Leadership & Solution Design

Lead end-to-end ServiceNow support or implementations for ITSM and HRSD.
Translate business requirements into scalable and compliant technical solutions.
Define and maintain platform architecture data models and integration designs.
Drive CMDB Service Catalog and Workflow design best practices.

Development & Configuration

Configure and customize ServiceNow modules using Flows UI Policies Business Rules Script Includes Client Scripts Widgets and IntegrationHub.
Develop and maintain HR Case & Knowledge Management HR Services Lifecycle Events and Employee Center experiences.
Implement ITSM processes including Incident Problem Change Request Knowledge CMDB SLA and Discovery where applicable.

Integration & Platform Governance

Design and manage integrations between ServiceNow and external systems (REST SOAP MID Server OAuth).
Govern platform upgrades patches performance tuning and security compliance.
Ensure adherence to ServiceNow coding naming and security standards.

Team & Stakeholder Collaboration

Lead and mentor ServiceNow developers and analysts.
Work closely with Business Stakeholders HR ITSM Process Owners Security Teams and Project Managers.
Lead workshops solution reviews demos and UAT sessions.

Key Skills: Service Now ITSM UAT sessions ServiceNow Support

Role: Service Now ITSM Consultant Work location: Boston MA (Hybrid) Duration: 12 Months Responsibilities: Technical Leadership & Solution Design Lead end-to-end ServiceNow support or implementations for ITSM and HRSD. Translate business requirements into scalable and compliant technical solutions. ...