Intermediate Specialist, Housing Process Optimization

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About the Position:

Are you a driven innovative thinker with a passion for service excellence and driving organizational improvements Were on the lookout for a seasoned professional to join our Student Affairs team in a pivotal roleone that combines relationship-building business analysis and systems and strategic solution design.

This role provides the opportunity to lead and shape meaningful partnerships that drive sustained business value. Ideal candidates will bring a strong background in business process analysis and design robust documentation operational efficiency and change management. You will play a critical role in ensuring that business needs are accurately captured prioritized and translated into actionable solutions. With your ability to connect with clients anticipate needs and activate solutions you will be instrumental in achieving our service excellence and growth ambitions.

This role requires someone who thrives in a fast-paced collaborative environment and who sees challenges as opportunities to innovate.

If youre ready to make an impact in a team that values excellence initiative and service from the heartwe want to hear from you.

Position purpose:
Plays a critical role in driving organizational effectiveness by performing comprehensive business analysis process optimization and strategic solution design. This role serves as a key liaison between business stakeholders and technical teams ensuring that business needs are accurately captured prioritized and translated into actionable solutions. Through rigorous analysis and stakeholder engagement the incumbent supports the successful implementation of complex initiatives that enhance operational efficiency improve user experience and align with organizational goals. The role also ensures robust documentation testing and continuous improvement of systems and processes to deliver sustained business value.

In this role your responsibilities will include:

• Business Analysis: Proactively gathers and documents business requirements using tools such as stakeholder interviews workshops focus groups and questionnaires. Identifies both explicit and implicit needs and develops clear detailed business requirements documents including relevant constraints and assumptions. Analyzes requirements to uncover gaps conflicts and dependencies and prioritize them based on business value and feasibility. Prepares comprehensive business cases and collaborates closely with IT teams managers and stakeholders to validate requirements and priorities.

• Process Analysis and Design: Evaluates current business processes to identify inefficiencies and opportunities for improvement. Analyzes complex business structures rules and policies and assess operational requirements to propose streamlined productivity-enhancing solutions. Maximizes the use of existing tools to deliver measurable business value.

• Option Analysis: Generates and evaluates alternative solutions to address identified problems or objectives. Collects and analyzes data on each option including costs benefits risks and feasibility. Compares options against defined criteria assesses potential risks and provides clear recommendations. Incorporates stakeholder feedback into final proposals.

• Impact Assessment: Identifies potential risks and issues in business plans and requirements. Collaborates with IT teams to address these challenges ensuring system changes are fully integrated and tested. Understands system interdependencies and assesses the impact of changes on business processes. Supports smooth transitions during complex system updates.

• Documentation: Produces comprehensive documentation including functional requirements design specifications and configuration details. Translates complex business needs into standardized documents to guide process and system development. Creates and maintains user guides tailored to various audiences using clear language and visuals.

• Stakeholder Communication: Maintains a stakeholder register and actively engages with stakeholders to gather requirements provide updates address concerns and validate proposed solutions. Fosters transparent communication and mediates conflicts to achieve consensus and alignment.

• Project and Change Management: Develops detailed implementation plans to support the successful rollout of new processes and solutions. Analyzes the impact of organizational changes on stakeholders and guides business units in optimizing processes and leveraging advanced system capabilities. Provides training and support to ensure understanding and effective adoption of processes and technologies.

• Testing: Designs and manages comprehensive test plans for complex processes ensuring systems meet organizational and client requirements for functionality performance reliability and security. Oversees end-user testing validates data conversions and conducts in-depth data reconciliation and analysis to ensure accuracy and consistency.

• Systems Assessment and Improvement: Conducts thorough reviews of system capabilities and workflows to enhance client experiences. Identifies and addresses inefficiencies or configuration issues in critical processes. Stays informed on emerging tools and industry best practices and recommends enhancements aligned with the sectors strategic priorities.

What you will bring:

• Bachelors degree or an equivalent combination of education and relevant work experience.

• Minimum of 3 years of experience in business analysis.

• Experience in developing process documentation and/or user guides.

• Bilingualism: Proficiency in written and spoken English or French with strong comprehension of both languages.

• Proven ability to negotiate and influence stakeholders to adopt solutions that align with both institutional strategy and client needs.

• Strong analytical skills to translate business requirements into functional specifications and to synthesize diverse stakeholder needs.

• Demonstrated experience in writing and maintaining complex business and technical documentation.

• Adaptability to evolving requirements and processes with the ability to challenge assumptions and embrace new approaches.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.